Customer Service Advisor - Product Support

Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

What we are also offering the Customer Service Advisor

• Bonus.
• Pension scheme.
• 37.5 hours per week but get paid for 40! Enjoy a full paid 30-minute lunch break each day.
• Generous staff discount (following probation).
• 29 days holiday per year (including bank holidays).
• Free on-site car parking.
• Personal use of in-store equipment after hours.
• On the job training.
• Working within a small friendly team.

The duties of a Customer Service Advisor at Fitness Superstore are

• Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.
• Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.
• Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.
• Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.
• Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.
• Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.
• Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.
• Working 37.5 hours per week Monday to Friday – 09:00 17:00.However, there will be occasional weekend work.

The successful Customer Service Advisor will have

• Have at least 12 months experience within a customer service office-based environment.
• Ability to communicate technical information effectively.
• A passion for the gym and fitness an advantage but not a requirement

• Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
• The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
• The ability to be a team player.
• Excellent attention to detail.
• Computer literate skills including Excel, Word, and Outlook.
• Strong interpersonal skills, adaptability and flexibility when required.

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