At a Glance
- Tasks: Deliver outstanding customer service and manage orders across various platforms.
- Company: Join a friendly team at Fitness Superstore with great growth potential.
- Benefits: Earn £27,000 plus bonuses, enjoy 29 days holiday, and free tea & coffee.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 12 months of customer service experience and strong communication skills.
The predicted salary is between 27000 - 28400 € per year.
We have an opportunity available due to an internal promotion with our Head Office Customer Services Team. Join us as a Customer Services Advisor earning a salary of £27,000 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
What we are offering:
- Customer Service Advisor Bonus
- Pension scheme
- 37.5 hours per week but get paid for 40!
- Enjoy a full paid 30-minute lunch break each day
- Generous staff discount (following probation)
- 29 days holiday per year (including bank holidays)
- Free on-site car parking
- Personal use of in-store equipment after hours
- Full on the job training
- Free tea & coffee
- Working within a small friendly team
A Customer Service Advisor at Fitness Superstore will:
- Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience.
- Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.
- Order Processing: Efficiently process customer orders working alongside our fraud checks.
- Coordinate with 3rd Party Companies: Liaise with third-party service providers to ensure smooth order fulfilment and service delivery.
- Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services.
- Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.
- Achieving Delivery Goals: Work towards company deadlines to ensure timely next-day deliveries, addressing any potential delays and finding resolutions where necessary.
- Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns.
- Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.
- Complaint Resolution: Address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.
Working 37.5 hours per week Monday to Friday (either 08:00-16:00, 09:00-17:00 or 10:00-18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis therefore, allowing time with your family and friends. Weekend hours would be Saturday 09:00-17:00, Sunday 11:00-14:00.
The successful Customer Service Advisor will have:
- At least 12 months experience within a customer service office-based environment.
- Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
- The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
- The ability to be a team player.
- Excellent attention to detail.
- Computer literate skills including Excel, Word, and Outlook.
- Strong communication skills, both written and verbal, with a professional and friendly manner.
- Experience with customer service platforms, particularly Zendesk, is a plus.
- Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.
- Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be given.
- Excellent organizational skills with the ability to work under tight deadlines and manage workload.
- A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.
Customer Service Advisor employer: Bodypower Sports Ltd
At Fitness Superstore, we pride ourselves on being an exceptional employer, offering a supportive work culture where our Customer Service Advisors thrive in a friendly team environment. With competitive salaries, generous holiday allowances, and opportunities for personal growth through comprehensive training, we ensure our employees feel valued and empowered. Enjoy additional perks like a discretionary bonus scheme, staff discounts, and the convenience of free on-site parking, all while working in a role that makes a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Fitness Superstore and understand their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend to get comfortable with handling queries and complaints.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like this, you’ll need to juggle multiple tasks. Prepare examples from your past experience where you successfully managed several responsibilities at once, and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Fitness Superstore family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant platforms you've used, like Zendesk or online selling sites.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our Customer Service Advisor role. Don't forget to mention your passion for delivering exceptional service!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application is clear and professional. Use a friendly tone, and don’t hesitate to show your enthusiasm for helping customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Bodypower Sports Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult customers in the past and what strategies you used to ensure a positive outcome. This shows that you understand the importance of excellent service.
✨Familiarise Yourself with the Tools
Since the role involves using platforms like Zendesk, Amazon, and eBay, it’s a good idea to familiarise yourself with these tools. If you have experience with them, be prepared to share specific examples of how you’ve used them to enhance customer service.
✨Demonstrate Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to engage with customers effectively.
✨Show Your Problem-Solving Skills
Prepare to discuss scenarios where you had to resolve issues or complaints. Highlight your approach to problem-solving and how you managed to keep the customer satisfied while adhering to company policies. This will demonstrate your proactive and solution-oriented attitude.
