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- Tasks: Manage customer warranty claims and provide top-notch service in a friendly team.
- Company: Join Bodypower Sports LTD, a growing company passionate about fitness.
- Benefits: Earn £26,350 plus bonuses, enjoy 29 days holiday, and free on-site parking.
- Why this job: Be part of a dynamic team and help customers while developing your skills.
- Qualifications: 12 months customer service experience and great communication skills required.
- Other info: Enjoy a supportive environment with on-the-job training and career growth opportunities.
The predicted salary is between 26350 - 27750 £ per year.
Join to apply for the Customer Service Advisor role at Bodypower Sports LTD. Due to the growth of the business, we are expanding our team and looking for a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
What We Are Also Offering:
- Bonus
- Pension scheme
- 37.5 hours per week but get paid for 40!
- Enjoy a full paid 30-minute lunch break each day
- Generous staff discount (following probation)
- 29 days holiday per year (including bank holidays)
- Free on-site car parking
- Personal use of in-store equipment after hours
- On the job training
- Working within a small friendly team
Duties:
- Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.
- Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.
- Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.
- Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.
- Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.
- Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.
- Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.
Working 37.5 hours per week Monday to Friday - 09:00 17:00. However, there will be occasional weekend work.
Qualifications:
- Have at least 12 months experience within a customer service office-based environment.
- Ability to communicate technical information effectively.
- A passion for the gym and fitness is an advantage but not a requirement.
- Great communication skills as you will be dealing with customer queries whether face-to-face or over the phone.
- The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
- The ability to be a team player.
- Excellent attention to detail.
- Computer literate skills including Excel, Word, and Outlook.
- Strong interpersonal skills, adaptability and flexibility when required.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
Customer Service Advisor employer: BODYPOWER SPORTS LTD
Contact Detail:
BODYPOWER SPORTS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bodypower Sports LTD. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky customer queries or equipment issues, and be ready to share your thought process during the interview.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your experience in customer service and any relevant tech skills. Make sure to mention your ability to juggle multiple tasks and work under pressure – that's what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your ability to handle customer queries and work in a team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to Bodypower Sports LTD. Keep it friendly and professional, just like we would!
Show Off Your Skills: Don’t forget to mention your computer skills and any experience with IT systems. We love candidates who can juggle multiple tasks and have great attention to detail, so make sure to showcase these abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as a potential new team member!
How to prepare for a job interview at BODYPOWER SPORTS LTD
✨Know Your Stuff
Make sure you have a solid understanding of Bodypower's products and services. Familiarise yourself with common customer queries and how to troubleshoot issues. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be dealing with customers face-to-face and over the phone, practice clear and confident communication. Think about examples from your past experience where you successfully resolved customer issues or provided excellent service.
✨Demonstrate Team Spirit
Bodypower values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague out, highlighting your adaptability and flexibility.
✨Prepare for the Pressure
The role can be pressurised, so think of examples where you've successfully managed multiple tasks at once. Be ready to explain how you prioritise your workload and maintain attention to detail, even when things get hectic.