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- Tasks: Support IT operations, troubleshoot issues, and enhance service delivery in a dynamic environment.
- Company: Join Bodycote, the global leader in heat treatments and thermal processing services.
- Benefits: Enjoy competitive salary, pension contributions, free parking, and 25 days holiday.
- Why this job: Be part of a collaborative team impacting diverse industries while developing your tech skills.
- Qualifications: Strong knowledge of Windows systems, ITIL processes, and excellent communication skills required.
- Other info: Opportunity for travel and involvement in exciting IT projects across a global network.
The predicted salary is between 36000 - 60000 £ per year.
Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building, medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries. We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.
Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield.
Main Responsibilities:
- Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
- Day to day monitoring and management of Bodycote infrastructure in the field.
- Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
- Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
- Representing Group IT within the business and at all times delivering world class customer service.
- Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.
Required qualifications, experience and skills:
- Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies including, but not limited to, Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and file-sharing permissions.
- Familiarity with mobile operating systems, including both Android and iOS.
- Understanding of backup technologies and best practices for data safeguarding.
- Solid grasp of networking fundamentals (LAN, WAN, and switches).
- Experience with antivirus technologies, preferably Sophos.
- Working knowledge of ITIL-based processes.
- Up-to-date with current technology trends and developments.
- A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a team is essential.
- Professional and confident in dealing with customers, suppliers, and peers at all levels.
- Exceptional written and verbal communication skills.
- Strong active listening and analytical abilities.
- Ability to perform well and deliver results under pressure in a fast-paced environment.
- Willingness to travel and stay away from home as required.
Desirable experience and skills:
- Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
- ITIL Certified to Foundation Level.
- Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration.
- Knowledge of Asset Management and Mobile Device Management technologies such as Intune.
- MCSE, MCSA, MCDST or equivalent qualifications in line with the above technologies.
Salary / package:
- Competitive salary.
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
- Free parking on all sites.
- Free refreshments provided.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
- 25 days holiday plus national holidays.
How to apply:
Please send your CV, along with your salary expectations, using the contact options above. Internal applicants are kindly asked to inform their current line manager of their application. Please note: If you have not heard from us within two weeks, your application has not been successful on this occasion. However, we will retain your CV on file and may contact you if a suitable opportunity arises in the future. We wish you the best of luck in your job search.
Contact Detail:
Bodycote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Technical Analyst (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role heavily relies on them. Understanding how to resolve incidents and requests according to these frameworks will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft technologies, especially Windows Server and Active Directory. Being able to discuss specific experiences or projects where you've used these technologies can demonstrate your expertise.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to deliver world-class service, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Bodycote if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Service Operations Technical Analyst (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your technical background in Microsoft technologies, ITIL processes, and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to resolve incidents and improve IT service delivery.
Highlight Relevant Qualifications: Clearly list any certifications you hold, such as ITIL Foundation, MCSE, or MCSA. This will help you stand out as a qualified candidate who meets the desired qualifications.
Follow Application Instructions: Ensure you send your CV along with your salary expectations as specified in the job posting. Double-check that you have included all required information before submitting your application.
How to prepare for a job interview at Bodycote
✨Know Your ITIL Processes
Since the role involves resolving incidents and requests in line with ITIL processes, make sure you understand these frameworks well. Be prepared to discuss how you've applied ITIL principles in your previous roles.
✨Demonstrate Technical Proficiency
Brush up on your knowledge of Windows Server and Client operating systems, as well as Microsoft technologies like Active Directory and DNS. Be ready to answer technical questions or even troubleshoot scenarios during the interview.
✨Showcase Your Customer Service Skills
This position requires exceptional customer service abilities. Prepare examples of how you've successfully dealt with customers or resolved issues in a high-pressure environment, highlighting your communication skills.
✨Be Ready for Team Collaboration
The role involves working with a global team, so be prepared to discuss your experience in collaborative environments. Share examples of how you've worked effectively both independently and as part of a team.
