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- Tasks: Manage daily IT infrastructure operations and resolve incidents for a global network.
- Company: Join Bodycote, the world leader in heat treatments and thermal processing services.
- Benefits: Enjoy competitive salary, pension matching, free parking, and 25 days holiday.
- Why this job: Be part of a dynamic team impacting various industries while developing your IT skills.
- Qualifications: 5+ years in Windows environments; strong technical skills in AD, Exchange, and cloud services.
- Other info: Opportunity to collaborate globally with over 3400 IT users across 165 locations.
The predicted salary is between 36000 - 60000 £ per year.
Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building, medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries. We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.
Bodycote Group IT is looking for an IT Infrastructure Support specialist to manage day-to-day IT infrastructure operations, taking ownership of incident and request resolution in line with defined processes and agreed service levels.
Main responsibilities:- Responsible for maintaining the Data Centre infrastructure hosting legacy ERP systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents.
- Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
- Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations.
- Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
- Minimum of 5 years of experience supporting a complex windows based environment.
- Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
- Microsoft, VMware or Cisco professional certifications.
- Windows server 2003 through 2022.
- SQL Server – legacy through to current versions.
- Understanding of networking fundamentals (LAN, WAN and Switches).
- Back up technologies, including cloud hosted services and on prem appliances.
- Experience working with Cloud hosted IT Services.
- Antivirus technologies.
- Working knowledge of the ITIL framework.
- ITIL Certified to Foundation Level.
- Dell VxRail.
- Able to speak any other language than English used in other Bodycote locations.
- A high-energy professional who can make a real impact within Group IT and work effectively towards a common vision or goal.
- Strong written and verbal communication skills.
- Excellent active listening and analytical abilities.
- A flexible approach and outstanding interpersonal skills – the ability to work well within, and motivate, a team is essential.
- Able to perform consistently and deliver results under pressure.
- Self-motivated with the ability to work independently without direct supervision.
- Professional and confident in dealing with customers, suppliers, and peers at all levels.
- Competitive salary.
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
- Free parking on all sites.
- Free refreshments provided.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
- 25 days holiday plus national holidays.
Simply click and apply by sending us your CV.
Locations
IT Infrastructure Support employer: Bodycote
Contact Detail:
Bodycote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role heavily relies on ITIL-based processes for incident and request resolution. Understanding how ITIL works will not only help you in your day-to-day tasks but also demonstrate your commitment to best practices during interviews.
✨Tip Number 2
Brush up on your technical skills related to Active Directory, Exchange, and Azure Services. Being able to discuss specific experiences or challenges you've faced with these technologies can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with cloud-hosted IT services and backup technologies. Given the increasing reliance on cloud solutions, showcasing your knowledge in this area can make you a more attractive candidate.
✨Tip Number 4
If you speak any of the languages used in Bodycote locations, make sure to mention this in your conversations. Multilingual abilities can be a significant advantage in a global company like Bodycote, especially when collaborating with international teams.
We think you need these skills to ace IT Infrastructure Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure support, particularly with technologies mentioned in the job description such as Active Directory, Exchange, and cloud services. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of Bodycote's operations. Mention how your background aligns with their needs and express your enthusiasm for contributing to their team.
Highlight Relevant Certifications: If you have any certifications related to Microsoft, VMware, or Cisco, be sure to include them prominently in your application. This will help demonstrate your technical expertise and commitment to professional development.
Showcase Soft Skills: In addition to technical skills, Bodycote values strong communication and interpersonal abilities. Provide examples in your application that illustrate your teamwork, problem-solving skills, and ability to work under pressure.
How to prepare for a job interview at Bodycote
✨Showcase Your Technical Skills
Make sure to highlight your experience with Active Directory, Exchange, and other relevant technologies during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your technical expertise.
✨Understand ITIL Framework
Since the role involves working with ITIL-based processes, it's crucial to show your understanding of this framework. Brush up on ITIL principles and be ready to explain how you've applied them in previous roles, especially in incident and request resolution.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Communicate Effectively
Strong communication skills are essential for this role, especially when collaborating with global teams. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your active listening skills during the interview.
