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For Companies At a Glance
- Tasks: Support key software applications and ERP platforms, resolving incidents and requests daily.
- Company: Join Bodycote, a global leader in heat treatments and thermal processing services across diverse industries.
- Benefits: Enjoy a competitive salary, generous holiday, pension contributions, and employee wellbeing support.
- Why this job: Be part of a collaborative team, engage in exciting IT projects, and deliver world-class customer service.
- Qualifications: 3 years in application support, 12 months with Microsoft Navision, and strong communication skills required.
- Other info: Opportunity to work with a global IT team supporting over 4,500 users in 180+ locations.
The predicted salary is between 36000 - 60000 £ per year.
About Bodycote
Bodycote operates an international network of facilities serving a diverse range of industries, including aerospace, defense, automotive, power generation, oil & gas, construction, machine building, medical, and transportation. As the world’s leading provider of heat treatments and specialist thermal processing services, Bodycote plays a critical role in the global manufacturing supply chain, with over 4,800 employees across 22 countries and 155 locations.
The Enterprise Applications Support Analyst will focus on providing daily support for key software applications and multiple ERP platforms in use throughout the business. This position involves collaborating with global colleagues and active engagement with our ERP System and Project Management teams.
Key Responsibilities:
- Daily monitoring and management of enterprise applications within the business, with extensive knowledge of ERP systems, primarily Microsoft Navision.
- Resolving incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements.
- Producing data extracts via application client or SQL when required.
- Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users in a predominantly Windows environment.
- Facilitating knowledge transfer across the Group and customer base including end user training and Knowledge Base contributions.
- Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
- Contributing to the technical Change Advisory Board specific to relevant ERPs.
- Engagement in new and upcoming IT projects relating to Enterprise Applications and service improvement.
- Representing Group IT within the business and at all times delivering world class customer service.
- Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.
Required Qualifications, Experience, and Skills:
- 3 years’ experience in delivering Application Support in a complex corporate environment.
- Minimum 12 months experience with Microsoft Navision (versions 3.7 to 4.0, client version 2009).
- Experience working in a structured ITIL based service delivery framework.
- Must have a flexible approach and excellent interpersonal skills – the ability to work independently and as part of a team is essential.
- Must be able to deal with customers/suppliers/peers at all levels in a professional manner.
- Exceptional written and verbal communication skills.
- Excellent active listening and analytical skills.
- Ability to work and deliver results to defined deadlines.
- Availability to travel when required.
- Understanding of business finance and accounting procedures.
Desirable Skills and Experience:
- Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
- Experience with Navision manufacturing modules.
- ITIL Certified to Foundation Level.
- Working knowledge of Microsoft cloud-based technologies such as Office 365 and Azure.
- Experience with Microsoft SQL databases.
- French or German language skills.
Salary / package:
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
- 25 days holiday plus 8 bank holidays.
- Employee assistance program including wellbeing app.
How to Apply:
If you meet the qualifications and are ready to take on this exciting opportunity, please submit your application along with your updated resume. We look forward to hearing from you!
Locations
Enterprise Applications Support Analyst employer: Bodycote
Contact Detail:
Bodycote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Applications Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Navision, especially the versions mentioned in the job description. Consider taking online courses or tutorials to deepen your understanding of its functionalities and how it integrates with ERP systems.
✨Tip Number 2
Brush up on your ITIL knowledge, as this role requires experience in a structured ITIL-based service delivery framework. You might want to review ITIL principles and best practices to demonstrate your understanding during interviews.
✨Tip Number 3
Prepare to discuss your experience in customer-facing roles, particularly how you've handled support in complex environments. Think of specific examples where you resolved issues effectively and delivered excellent customer service.
✨Tip Number 4
Since the role involves collaboration with global teams, practice articulating your communication skills. Be ready to share experiences where you successfully worked with diverse teams or contributed to knowledge transfer initiatives.
We think you need these skills to ace Enterprise Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with application support, particularly in complex corporate environments. Emphasise your familiarity with Microsoft Navision and any relevant ITIL experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Bodycote as a company. Mention specific examples of how your skills align with the responsibilities listed, such as your ability to resolve incidents and provide excellent customer service.
Showcase Communication Skills: Since exceptional written and verbal communication skills are essential, ensure that your application is free from errors and clearly articulates your experiences. Consider including examples of how you've effectively communicated with colleagues or clients in previous roles.
Highlight Relevant Experience: Detail your experience with ERP systems and any specific projects where you contributed to service improvement or knowledge transfer. This will demonstrate your capability to engage with global teams and support enterprise applications effectively.
How to prepare for a job interview at Bodycote
✨Know Your ERP Systems
Make sure you have a solid understanding of Microsoft Navision and other ERP platforms mentioned in the job description. Be prepared to discuss your experience with these systems and how you've used them in previous roles.
✨Demonstrate ITIL Knowledge
Since the role involves working within an ITIL framework, brush up on ITIL principles and be ready to explain how you've applied them in your past experiences. This will show that you can effectively manage incidents and requests.
✨Showcase Your Communication Skills
Exceptional written and verbal communication skills are crucial for this position. Prepare examples of how you've successfully communicated with colleagues and clients at various levels, especially in a customer-facing role.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've identified areas for improvement or resolved complex issues in a corporate environment. This will demonstrate your analytical skills and ability to deliver results under pressure.
