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For Companies At a Glance
- Tasks: Support key software applications and ERP platforms daily, ensuring smooth operations.
- Company: Join Bodycote, a global leader in heat treatments and thermal processing services.
- Benefits: Enjoy 25 days holiday, life assurance, and a flexible pension scheme.
- Why this job: Be part of a dynamic team, enhancing IT service delivery and making a real impact.
- Qualifications: 3 years in application support, with experience in Microsoft Navision and ITIL frameworks.
- Other info: Opportunity to collaborate globally and engage in exciting IT projects.
The predicted salary is between 36000 - 60000 £ per year.
About Bodycote
Bodycote operates an international network of facilities serving a diverse range of industries, including aerospace, defense, automotive, power generation, oil & gas, construction, machine building, medical, and transportation. As the world’s leading provider of heat treatments and specialist thermal processing services, Bodycote plays a critical role in the global manufacturing supply chain, with over 4,800 employees across 22 countries and 155 locations.
The Enterprise Applications Support Analyst will focus on providing daily support for key software applications and multiple ERP platforms in use throughout the business. This position involves collaborating with global colleagues and active engagement with our ERP System and Project Management teams.
Key Responsibilities:- Daily monitoring and management of enterprise applications within the business, with extensive knowledge of ERP systems, primarily Microsoft Navision.
- Resolving incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements.
- Producing data extracts via application client or SQL when required.
- Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users in a predominantly Windows environment.
- Facilitating knowledge transfer across the Group and customer base including end user training and Knowledge Base contributions.
- Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
- Contributing to the technical Change Advisory Board specific to relevant ERPs.
- Engagement in new and upcoming IT projects relating to Enterprise Applications and service improvement.
- Representing Group IT within the business and at all times delivering world class customer service.
- Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.
- 3 years’ experience in delivering Application Support in a complex corporate environment.
- Minimum 12 months experience with Microsoft Navision (versions 3.7 to 4.0, client version 2009).
- Experience working in a structured ITIL based service delivery framework.
- Must have a flexible approach and excellent interpersonal skills – the ability to work independently and as part of a team is essential.
- Must be able to deal with customers / suppliers / peers at all levels in a professional manner.
- Exceptional written and verbal communication skills.
- Excellent active listening and analytical skills.
- Ability to work and deliver results to defined deadlines.
- Availability to travel when required.
- Understanding of business finance and accounting procedures.
- Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment.
- Experience with Navision manufacturing modules.
- ITIL Certified to Foundation Level.
- Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure.
- Experience with Microsoft SQL databases.
- French or German language skills.
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
- 25 days holiday plus 8 bank holidays.
- Employee assistance program including wellbeing app.
If you meet the qualifications and are ready to take on this exciting opportunity, please submit your application along with your updated resume. We look forward to hearing from you!
Enterprise Applications Support Analyst – Macclesfield Bodycote PLC employer: Bodycote plc
Contact Detail:
Bodycote plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Applications Support Analyst – Macclesfield Bodycote PLC
✨Tip Number 1
Familiarise yourself with Microsoft Navision, especially the versions mentioned in the job description. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge and be prepared to discuss how you've applied ITIL principles in previous roles. This will demonstrate your understanding of structured service delivery, which is crucial for this position.
✨Tip Number 3
Highlight any experience you have with SQL databases, as producing data extracts is part of the role. Be ready to share specific examples of how you've used SQL in past projects or jobs.
✨Tip Number 4
Showcase your interpersonal skills by preparing examples of how you've successfully collaborated with teams or resolved conflicts in a professional setting. This will help illustrate your ability to work effectively within a global team.
We think you need these skills to ace Enterprise Applications Support Analyst – Macclesfield Bodycote PLC
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Enterprise Applications Support Analyst position. Tailor your application to highlight relevant experience, especially with Microsoft Navision and ITIL frameworks.
Craft a Strong CV: Your CV should clearly outline your experience in application support, particularly in complex corporate environments. Emphasise your skills in customer service, communication, and any specific technical expertise related to ERP systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Bodycote as a company. Mention how your background aligns with their needs, particularly your experience with Microsoft Navision and your ability to work collaboratively in a global team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Bodycote plc
✨Know Your ERP Systems
Make sure you have a solid understanding of Microsoft Navision and other ERP platforms mentioned in the job description. Be prepared to discuss your experience with these systems and how you've used them in previous roles.
✨Demonstrate ITIL Knowledge
Since the role requires working within an ITIL framework, brush up on ITIL principles and be ready to explain how you've applied them in your past experiences. This will show that you can effectively manage incidents and requests.
✨Showcase Your Communication Skills
As this position involves collaboration with global colleagues and customer service, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with different stakeholders in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific support scenarios or incidents. Think of examples from your past where you identified issues and implemented solutions, particularly in a Windows environment.
