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For Companies At a Glance
- Tasks: Lead club operations, ensuring safety and exceptional member experiences.
- Company: Join Body Works West, a family-owned boutique health club in Notting Hill.
- Benefits: Enjoy a competitive salary, bonuses, and complimentary club memberships.
- Why this job: Be part of an exciting growth phase with a fun, collaborative team.
- Qualifications: Must have 2+ years of management experience in health, fitness, or hospitality.
- Other info: Flexible weekend work required; ideal for natural leaders who thrive under pressure.
The predicted salary is between 24000 - 56000 £ per year.
Job type : Permanent/ Full Time
Schedule: 45 hours a week, including two weekends a month.
Body Works West is a boutique health club in the heart of Notting Hill. We are an independent, family-owned business. Our members have access to best-in-class trainers and fitness instructors, state of the art gym, three studios, pool and spa facilities in a welcoming and relaxed environment. With the opening of a brand-new club in Spring 2025 and the refurbishment of the existing club, this is an exciting time to join our business.
ABOUT THE ROLE
As Operations Manager , you will support overall club operations and be an integral part of the management team. The ideal candidate must be flexible to working on weekends, be a natural leader and be familiar with working under pressure. This is a great role for a person with management experience in the health and fitness or hospitality industry.
KEY RESPONSIBILITIES
Health, Safety & Security
- Act as the Health and Safety Officer for Body Works West, ensuring club safety standards
- Implement all policies and procedures relating to Health, Hygiene and Fire Safety.
- Ensure all fire alarm testing, and logbooks are kept up to date.
- Organise and keep clear records of Pool and Spa Tests.
- Ensure all of our staff are trained on all health and safety protocols and emergency procedures.
Club Maintenance
- Ensure that cleanliness standards are maintained across all areas of the club.
- Liaise with the contracted cleaning company on a regular basis.
- Manage weekly maintenance tasks and keep a log of task completion and liaise with Maintenance Manager.
- Ensure the club is following proper Risk Management and Loss Prevention procedures.
- Monitor safety and security of club.
- Conduct scheduled club walk throughs.
- Maintain high visibility during peak club hours.
Member Experience
- Deliver exceptional member experience.
- Respond to member concerns and handle member issues.
- Support team delivering an effective member retention strategy.
Skills and experience required
- Strong and influential leadership skills.
- Highly self-motivated with a proactive attitude.
- A confident and clear communicator.
- Goal-oriented with the ability to track and achieve KPIs.
- Excellent organisational and administrative skills.
- Minimum of two years management experience in a similar role
In addition to your basic salary, you will be entitled to a bonus and a complimentary Club Membership for you and one for a friend or family member. Additional benefits include discounted rates across a range of in-club products and services.
If you are interested in joining our company and work with a highly motivated, fun and collaborative team, please apply for this role today.
Salary: £40,000
Operations Manager employer: Body Works West
Contact Detail:
Body Works West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the health and safety regulations specific to fitness clubs. Understanding these standards will not only help you in the interview but also demonstrate your commitment to maintaining a safe environment for members.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to lead effectively, which is crucial for the Operations Manager role.
✨Tip Number 3
Research Body Works West's current member experience initiatives and think of ways you could enhance them. Bringing fresh ideas to the table during your discussions can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with KPIs and how you've tracked and achieved them in previous roles. This will show that you are goal-oriented and understand the importance of performance metrics in managing club operations.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the Operations Manager position. Highlight your relevant experience in health and fitness or hospitality management in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your leadership abilities, organizational skills, and any relevant KPIs you've achieved in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the health and fitness industry. Mention specific examples of how you've successfully managed teams and improved member experiences in past positions.
Highlight Flexibility and Availability: Since the role requires weekend work, make sure to mention your flexibility in your application. This shows that you are aware of the job's demands and are willing to meet them.
How to prepare for a job interview at Body Works West
✨Show Your Leadership Skills
As an Operations Manager, demonstrating strong leadership is crucial. Prepare examples from your past experiences where you successfully led a team or managed a project under pressure. This will showcase your ability to inspire and guide others.
✨Understand Health and Safety Protocols
Familiarize yourself with health and safety standards relevant to the fitness industry. Be ready to discuss how you would implement and maintain these protocols at Body Works West, as this role requires acting as the Health and Safety Officer.
✨Emphasize Member Experience
Since delivering exceptional member experience is key, think of specific strategies you have used in the past to enhance customer satisfaction. Be prepared to share how you would handle member concerns and improve retention.
✨Demonstrate Organizational Skills
Highlight your organizational and administrative skills by discussing how you manage multiple tasks and priorities. Provide examples of how you have successfully tracked KPIs and maintained high standards in previous roles.
