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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and promote ethical beauty.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: 50% discount on products, free samples, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers communities and promotes sustainability.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
- Other info: Opportunities for growth and support for your unique identity.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. We are proud to be pioneering cruelty-free beauty and empowering people while enriching our planet. Our activist roots remain a huge part of everything we do.
Your role in a nutshell: As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to help them experience a range that suits their preferences and lifestyle.
More About The Role:
- Learn and understand our products – they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customers' needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What We Look For:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on gifts.
- Freebies – when we launch new products, we want our teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform – we don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks at The Body Shop.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Customer Consultant in Scotland employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Scotland
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with customers, you can share your passion and knowledge, making those connections that really count.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. Ask for feedback on how you can improve your approach. The more comfortable you are with connecting, the better you'll shine in interviews.
✨Tip Number 3
Show your enthusiasm for ethical beauty! When you apply through our website, let your personality and passion for cruelty-free products come through. Share why you believe in The Body Shop's mission and how you can contribute to it.
✨Tip Number 4
Be ready to demonstrate your collaborative skills! Think of examples where you've worked well in a team or supported others. The Body Shop values teamwork, so showing that you can contribute positively will set you apart.
We think you need these skills to ace Customer Consultant in Scotland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our products and values. Share why you want to be part of our mission to empower people and enrich the planet.
Tailor Your Application: Make sure to customise your application to reflect the role of a Customer Consultant. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your interest in ethical beauty and community engagement. We want to see how you connect with our philosophy!
Be Authentic: At The Body Shop, we value authenticity, so be yourself in your application! Use your own voice and style to express your thoughts. We appreciate candidates who are honest and straightforward about their experiences and aspirations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Body Shop (The)
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with the ingredients, their origins, and the ethical practices behind them. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embody the values of The Body Shop, especially their commitment to cruelty-free beauty and community trade. Be ready to discuss how these values resonate with you personally and how you can contribute to their mission during your time as a Customer Consultant.
✨Engage with Role-Playing
Prepare for potential role-playing scenarios where you might need to demonstrate how you'd engage with customers. Think about how you would recommend products based on different customer needs and preferences, showcasing your ability to connect and provide exceptional service.
✨Show Your Passion for Customer Engagement
During the interview, express your enthusiasm for connecting with customers. Share examples from your past experiences where you've successfully engaged with customers or contributed to a positive shopping experience. This will highlight your collaborative skills and personal conduct, which are key for the role.