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For Companies At a Glance
- Tasks: Engage with customers, provide product insights, and enhance their well-being.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, casual dress code, and volunteer opportunities.
- Why this job: Be part of a brand that empowers communities and promotes positive change.
- Qualifications: A passion for customer engagement and flexible availability for various shifts.
- Other info: Comprehensive training provided with opportunities for personal growth within the company.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the NEW Customer Consultant role at Body Shop. The Body Shop, founded by Anita Roddick in 1976, is pioneering cruelty-free beauty and is committed to generating positive economic, social, and environmental impact.
Your role in a nutshell:
- As part of our dedicated team of consultants, you will offer advice to customers and provide insights into The Body Shop products and philosophy.
- Learn about our products, their origins, and proactively engage with customers to find solutions that suit their preferences and lifestyles.
More About The Role:
- Learn and understand our products — many are packed with natural ingredients sourced ethically via Community Trade programs.
- Identify customer needs and recommend from our 2,000 vegetarian/vegan products to enhance their well-being.
- Support store management in driving sales and profit through exceptional customer service.
What We Look For:
- An interest in connecting with customers to boost engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer:
- Comprehensive onboarding and training for you and your team.
- A 50% discount on regular products and 30% on gifts.
- First access to new products and freebies.
- Volunteer time and opportunities to engage with community partners.
- Casual dress code—wear what makes you feel good.
- Opportunities for growth within the brand.
- Support for your individuality through inclusion and belonging networks.
Talent Drivers:
- Collaborative skills
- Personal conduct
- Commerciality
- Purpose
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
NEW Customer Consultant employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NEW Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. This knowledge will not only help you engage with customers but also demonstrate your genuine interest in the brand's values during any interactions.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've successfully engaged with customers in the past. Think about specific situations where you identified a customer's needs and provided tailored solutions.
✨Tip Number 3
Be ready to discuss your availability and flexibility regarding shifts, especially evenings and weekends. Highlighting your willingness to work during peak times can set you apart from other candidates.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace NEW Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's history, values, and product range. Highlight your understanding of their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any knowledge of beauty products. Emphasise skills that align with the role, such as collaboration and commercial awareness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for connecting with customers and your interest in The Body Shop's mission. Use specific examples to demonstrate how you can contribute to their goals.
Highlight Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at Body Shop (The)
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower communities through their products. This will show your genuine interest in the brand and its mission.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to identify customer needs and provide tailored solutions. This is crucial for a role that focuses on enhancing customer well-being through product recommendations.
✨Show Your Passion for Cruelty-Free Products
Express your enthusiasm for cruelty-free and vegan products during the interview. Share any personal experiences or knowledge you have about ethical beauty, as this aligns with the company's core values and will resonate with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about how you would handle different customer situations, such as dealing with complaints or recommending products based on specific needs.
