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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, training opportunities, and volunteer time for causes you care about.
- Other info: Be part of a diverse team and grow within a supportive environment.
- Why this job: Join a brand that stands for good and make a real difference in people's lives.
- Qualifications: Passion for customer connection and open availability for flexible shifts.
The predicted salary is between 18000 - 30000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. We are proud to be pioneering cruelty-free beauty and empowering people while enriching our planet. Our activist roots remain a huge part of everything we do.
Your role in a nutshell: As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to help them experience a range that suits their preferences and lifestyle.
More About The Role:
- Learn and understand our products – they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customers' needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What We Look For:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on gifts.
- Freebies – when we launch new products, we want our teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform – we don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks at The Body Shop.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Customer Consultant in Livingston employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Livingston
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This will not only help you connect with customers but also show your genuine interest in the brand during interviews.
✨Tip Number 2
Practice your customer engagement skills! Role-play with friends or family to get comfortable recommending products based on different needs. The more you practice, the more natural it will feel when you're chatting with real customers.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re serious about joining The Body Shop family. Plus, you’ll have access to all the latest opportunities and updates directly from us.
✨Tip Number 4
Be yourself! The Body Shop values authenticity, so let your personality shine through in interviews. Share your passion for ethical beauty and how you can contribute to the team’s mission of making a positive impact.
We think you need these skills to ace Customer Consultant in Livingston
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our products and values. Share why you want to be part of our mission to empower people and enrich the planet.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Consultant. We want to see how you can connect with customers and drive engagement, so don’t hold back on those relevant examples!
Be Authentic: We’re all about keeping it real, so be yourself in your application! Don’t try to fit into a mould; instead, showcase your unique personality and how it aligns with our brand ethos. We appreciate authenticity and want to know the real you.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team at The Body Shop!
How to prepare for a job interview at Body Shop (The)
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with the ingredients, their origins, and the ethical practices behind them. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embody The Body Shop's commitment to cruelty-free beauty and community support. Be ready to discuss how these values resonate with you personally. Sharing your passion for ethical beauty can set you apart from other candidates.
✨Engage in Role-Play Scenarios
Prepare for potential role-play scenarios where you might need to advise a customer. Think about how you would approach different customer needs and preferences. Practising this can help you feel more confident and demonstrate your customer engagement skills during the interview.
✨Show Your Availability and Flexibility
Since the role requires open availability for various shifts, be upfront about your flexibility. Highlight any previous experience working in retail or customer service, especially during busy periods like evenings and weekends, to show you're ready to meet the demands of the job.