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- Tasks: Engage with customers and provide insights on ethical beauty products.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty since 1976.
- Benefits: 50% discount on products, free access to launches, and volunteer time for causes.
- Why this job: Be part of a brand that empowers communities and promotes sustainability.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
- Other info: Opportunities for growth and support for your individuality.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop was founded in 1976 by Anita Roddick with a vision to apply business as a force for good. Over 40 years later we remain pioneers of cruelty‐free beauty, creating ethical products that empower people and enrich our planet. We stay true to our activist roots, never afraid to stand up and speak the truth and always doing things a little differently.
Your role in a nutshell: As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins and proactively engage with customers to help them experience a range that suits their preferences and lifestyle.
More About The Role:
- Learn and understand our products – natural ingredients sourced ethically through Community Trade programmes. We sell more than a routine; we help build better lives for communities.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will delight them.
- Support the store management team in driving sales and profit through exceptional customer service.
What We Look For:
- Interest in connecting with customers to drive engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular products & 30% on gifts.
- Free access to new product launches.
- Volunteer time for causes you care about.
- Connections with community partners to drive local activism.
- Individual coloured apron choice – no strict uniform.
- Opportunities to grow within the brand.
- Support to be exactly who you are – you can join any/all of The Body Shop's Inclusion & Belonging Networks (e.g., Together Pride, SEEN Ethnicity, GOFar Gender, This Ability Disability Network).
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose.
Senior Level: Entry level
Employment type: Full-time
Job function: Customer Service
Industry: Administrative and Support Services
Customer Consultant in Leicester employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Leicester
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with the team, you can show your passion for their mission and how you can contribute.
✨Tip Number 2
Practice your customer engagement skills! Think about how you would connect with customers and recommend products that suit their needs. Role-playing with a friend can help you feel more confident in real-life situations.
✨Tip Number 3
Be flexible with your availability! Since the role requires evening and weekend shifts, showing that you're open to working during these times can make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Body Shop family and ready to make a difference.
We think you need these skills to ace Customer Consultant in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about ethical beauty and connecting with customers. Share any personal experiences that highlight your passion for the brand.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Consultant. Highlight your customer service skills and any relevant experience that aligns with our values. We love seeing how you can contribute to our mission!
Be Authentic: We value individuality, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and how it relates to our commitment to community and sustainability. Authenticity is key!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Body Shop (The)
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with their natural ingredients and ethical sourcing practices. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Connect with Customers
Think about how you can engage with customers effectively. Prepare examples from your past experiences where you've successfully connected with customers or provided exceptional service. This will demonstrate your ability to drive engagement, which is key for a Customer Consultant role.
✨Show Your Passion for Activism
The Body Shop has strong activist roots, so be ready to discuss causes you're passionate about. Share how you can contribute to their mission of using business as a force for good. This will resonate well with the interviewers and align you with their values.
✨Be Flexible and Open
Since the role requires open availability for various shifts, express your willingness to adapt. Highlight any previous experiences where you've worked flexible hours or managed changing schedules. This shows that you're committed and ready to support the team whenever needed.
