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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Flexible shifts, a vibrant work environment, and a chance to make a difference.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Opportunity to learn about natural products and engage with customers daily.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we are proud to be pioneering cruelty-free beauty every step of the way. We are the original ethical beauty brand, focused on empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products and infamous campaigns.
The Body Shop is committed to generating positive economic, social, and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who is not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. You will demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
With over 2,000 exciting products designed to suit every customer's preference, our team is on hand to talk with customers every day. We take the time to learn our customers' needs and recommend fantastic products that make them feel good. We offer products packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. When we advise a customer on their skincare regime, we are helping communities build a better life too.
As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
customer consultant in Exmouth employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land customer consultant in Exmouth
✨Tip Number 1
Get to know The Body Shop's values and mission inside out. When you walk into that interview, show us how your passion for ethical beauty aligns with our vision. We love candidates who can speak from the heart about why they want to be part of our journey.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. We want to see how you handle different customer interactions, so being prepared will help you shine during the interview.
✨Tip Number 3
Don’t just wait for the job to come to you; take the initiative! Visit our store, engage with our products, and chat with our team. This shows us you're genuinely interested and gives you a chance to learn more about what we do.
✨Tip Number 4
When you apply through our website, make sure to highlight your interpersonal skills and any relevant experience. We’re looking for team players who can connect with customers, so let us know how you’ve done this in the past!
We think you need these skills to ace customer consultant in Exmouth
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty and the retail industry shine through. We want to see that you genuinely care about helping customers find the right products that suit their needs.
Highlight Your Customer Service Skills: Make sure to emphasise any previous customer service experience you have. We’re all about exceptional service, so share examples of how you've gone above and beyond to help customers in the past.
Be Authentic and Real: At The Body Shop, we value authenticity. Don’t be afraid to show your true self in your application. Share your personal experiences and how they align with our values of ethical beauty and community support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Body Shop (The)
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your genuine passion for beauty and help you connect with the company's values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you built rapport with customers and resolved any issues. This will demonstrate your strong interpersonal skills and ability to communicate effectively, which are key for a customer consultant role.
✨Embrace the Brand's Values
Research The Body Shop's history and its commitment to ethical beauty. Be ready to discuss how you align with their mission of being a force for good. Showing that you understand and share their values will make you a more appealing candidate.
✨Be Ready to Engage
During the interview, be prepared to engage in a conversation rather than just answering questions. Ask insightful questions about the company culture and how they empower their team. This shows your enthusiasm for the role and your willingness to contribute positively to the team.
