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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we are proud to be pioneering cruelty-free beauty every step of the way. We are the original ethical beauty brand, focused on empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products and infamous campaigns.
The Body Shop is committed to generating positive economic, social, and environmental impact. We need someone who is not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures and policies.
More About The Role: With over 2,000 exciting products designed to suit every customer's preference, our team is on hand to talk with customers every day. We take the time to learn our customers' needs and recommend fantastic products that make them feel good. We offer products packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. When we advise a customer on their skincare regime, we are helping communities build a better life too.
As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Customer Consultant in England employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in England
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with engaging and advising on products.
✨Tip Number 3
Be ready to share your own experiences! Whether it’s a time you helped a friend find the perfect skincare product or how you’ve contributed to a cause, these stories can really showcase your passion and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Body Shop team and making a difference.
We think you need these skills to ace Customer Consultant in England
Some tips for your application 🫡
Show Your Passion: Let your love for beauty and retail shine through in your application. We want to see that you genuinely care about helping customers find the right products and that you're excited about The Body Shop's mission.
Be Personable: Strong interpersonal skills are key! Use your application to demonstrate how you've built rapport with customers in the past. Share specific examples of how you’ve provided exceptional service or resolved issues.
Know Your Stuff: Familiarise yourself with our products and values before applying. Mentioning specific products or initiatives in your application shows us that you’re not just another applicant, but someone who truly understands what we stand for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Body Shop (The)
✨Know The Body Shop's Values
Before your interview, take some time to really understand The Body Shop's mission and values. They’re all about ethical beauty and making a positive impact, so think about how your own values align with theirs. Be ready to share examples of how you’ve demonstrated similar principles in your previous roles.
✨Show Off Your Customer Service Skills
As a Customer Consultant, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a customer. Think about times when you built rapport or resolved issues effectively, as this will show you can deliver the kind of service they expect.
✨Be Product Savvy
Familiarise yourself with The Body Shop’s product range and their ethical sourcing practices. You don’t need to know everything, but having a few key products and their benefits at your fingertips will impress your interviewers. It shows you’re genuinely interested and ready to engage with customers about what makes these products special.
✨Demonstrate Your Passion
Let your enthusiasm for beauty and retail shine through during the interview. Share why you love the industry and how you keep up with trends. This passion can set you apart from other candidates, especially in a company that values authenticity and empowerment.