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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a positive impact.
- Why this job: Be part of a passionate team that empowers communities and promotes natural beauty products.
- Qualifications: Strong interpersonal skills and a genuine passion for beauty; customer service experience is a plus.
- Other info: Open availability for evenings, weekends, and holidays is required.
The predicted salary is between 24000 - 36000 £ per year.
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Join to apply for the Customer Consultant – Reading role at Body Shop (The)
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good thats us. Over 40 years later, were proud to be pioneering cruelty-free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good thats us. Over 40 years later, were proud to be pioneering cruelty-free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. Were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone whos not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More About The Role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customers needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative SkillsPersonal ConductCommercialityPurpose
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Consultant - Reading employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Reading
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with customers and management.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. This will help you build rapport and improve your ability to listen and respond effectively to customer needs.
✨Tip Number 3
Stay updated on current beauty trends and products, especially those that align with The Body Shop's offerings. Being knowledgeable about the products will allow you to provide expert advice and enhance the customer experience.
✨Tip Number 4
Be prepared to demonstrate your passion for beauty and retail during any interviews or informal chats. Share personal experiences that highlight your enthusiasm and how it aligns with The Body Shop's mission.
We think you need these skills to ace Customer Consultant - Reading
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your personal values align with The Body Shop’s ethos and how you can contribute to their mission of being a force for good.
Showcase Your Availability: Since the role requires open availability for evening, weekend, and holiday shifts, clearly state your availability in your application. This shows your commitment and flexibility to meet the company's needs.
How to prepare for a job interview at Body Shop (The)
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty and skincare products during the interview. The Body Shop values individuals who are passionate about their products, so share any personal experiences or favourite products that resonate with you.
✨Demonstrate Strong Interpersonal Skills
Since the role involves building rapport with customers, be prepared to showcase your interpersonal skills. You might want to share examples of how you've successfully engaged with customers in previous roles or situations.
✨Understand The Body Shop's Values
Familiarise yourself with The Body Shop's mission and values, especially their commitment to ethical beauty and community trade. This will help you align your answers with what the company stands for and show that you're a good fit.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to handle difficult customers or provide exceptional service, and be ready to discuss these experiences.