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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Be part of a mission-driven brand with a focus on community and sustainability.
- Why this job: Empower customers with beauty advice while making a positive impact on the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Flexible shifts available, perfect for students looking to gain retail experience.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More About The Role
With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customers' needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer Consultant employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with answering questions and providing recommendations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at The Body Shop. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see how excited you are about The Body Shop's mission and values. Share any personal experiences that connect you to our brand.
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Highlight your customer service experience and how it aligns with our commitment to exceptional service. We appreciate when candidates take the time to show us they understand what we’re all about!
Be Authentic: We value honesty and authenticity, so don’t be afraid to be yourself in your application. Share your unique perspective on beauty and how you can contribute to our activist roots. We’re looking for someone who’s not just a fit for the role, but also a fit for our culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re proactive and ready to join our team!
How to prepare for a job interview at Body Shop (The)
✨Know The Body Shop Inside Out
Before your interview, dive deep into The Body Shop's history, values, and product range. Familiarise yourself with their commitment to cruelty-free beauty and ethical sourcing. This knowledge will not only impress the interviewers but also help you connect your passion for beauty with their mission.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs. This will demonstrate your strong interpersonal skills and ability to build rapport, which are crucial for a Customer Consultant role.
✨Be Ready to Engage
During the interview, be prepared to engage in a mock customer interaction. Practice how you would recommend products based on different customer preferences. This will showcase your communication skills and your genuine passion for helping customers find the right products.
✨Embrace The Body Shop's Values
Reflect on how your personal values align with The Body Shop's mission of making a positive impact. Be ready to discuss why ethical beauty matters to you and how you can contribute to their vision. This alignment will show that you're not just looking for a job, but that you're genuinely invested in their cause.
