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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible hours, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 11 - 16 £ per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More About The Role: With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customers' needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
Customer consultant 8hr fixed term in Chelmsford employer: Body Shop (The)
Contact Detail:
Body Shop (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer consultant 8hr fixed term in Chelmsford
✨Tip Number 1
Get to know The Body Shop's values and mission inside out. When you walk into that interview, show us how your passion for ethical beauty aligns with our vision. We want to see that you’re not just another candidate, but someone who truly believes in making a positive impact.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. We love candidates who can demonstrate their ability to connect with customers and provide exceptional service, so make sure you’re ready to shine!
✨Tip Number 3
Be prepared to share your own experiences with beauty products. Whether it’s a skincare routine or a favourite product, we want to hear your story! This shows us your genuine passion for the industry and helps us see how you can inspire our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and really keen on joining our team. Let’s break the mould together!
We think you need these skills to ace Customer consultant 8hr fixed term in Chelmsford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about our products and the impact they have on communities.
Be Personable: Remember, we’re all about building relationships with our customers. Use your application to showcase your strong interpersonal skills and how you connect with people. A friendly tone goes a long way!
Know Our Values: Familiarise yourself with The Body Shop's mission and values. In your application, mention how you align with our commitment to ethical beauty and making a positive impact. It shows us you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Body Shop (The)
✨Know The Body Shop's Values
Before your interview, take some time to really understand The Body Shop's mission and values. They’re all about ethical beauty and making a positive impact, so think about how your own values align with theirs. Be ready to share examples of how you’ve demonstrated similar principles in your previous roles.
✨Show Off Your Customer Service Skills
As a Customer Consultant, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a customer. Think about times when you resolved issues or made someone’s day better – this will show that you can deliver the kind of service The Body Shop prides itself on.
✨Be Product Savvy
Familiarise yourself with The Body Shop’s product range and their ethical sourcing practices. Knowing the products inside out will not only impress your interviewers but also help you engage with customers effectively. You might even want to try a few products beforehand so you can speak from personal experience!
✨Demonstrate Your Passion
The Body Shop loves people who are passionate about beauty and retail. During the interview, let your enthusiasm shine through! Share why you love beauty products and how you keep up with trends. This genuine passion can set you apart from other candidates and show that you’re a great fit for their team.