Head of Product Delivery - Innovation and Product Development in Brighton

The Body Shop has been here since 1976 and we are not going anywhere. There has never been a more exciting time to join us, with a range of fantastic opportunities now available. We are looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we would love you to join us as we embark on our next chapter.

The Body Shop is committed to generating positive economic, social and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who is not afraid to mix things up.

Your role in a nutshell: We are looking for an experienced Head of Product Delivery to join us on a 12 month Fixed-Term contract to lead the ideation, planning, and execution of NPD & EPD projects ensuring successful delivery within scope, time & budget.

• Manage and implement the NPD & EPD product launch plans.
• Ensure that all relevant internal and external stakeholders are engaged and onboarded to the product launch plans & strategic projects.
• Responsible for supplier management and performance in relation to project delivery.
• Manage interdependencies, risks, and opportunities, ensuring that timelines and costs of change are maintained according to plan.
• Lead business development efforts and obtain necessary approvals where required.
• Track project progress by identifying and mitigating risks, while ensuring adherence to milestones.
• Produce reports that analyze project performance and provide insights to inform decision-making.
• Lead project governance to ensure that stakeholders, including leadership, are aware of the project's status and risks.
• Lead all necessary meetings, project meetings and financial reviews.
• Develop a clear communication plan for internal and external stakeholders on all product projects.
• Meet budgetary objectives and adjust project constraints based on financial analysis.
• Propose initiatives to enhance our effectiveness and impact.
• Consistently challenge the status quo.
• Champion, support and participate in The Body Shop's Values.
• Ensure that the project achieves a balanced combination of functionality and simplicity.
• Foster a winning spirit among all teams involved.

• Innovation & Sustainability, Operations, Product Marketing, Brand Marketing, Commercial and International Market Teams.
• Executive & Senior Leadership Team.
• External Suppliers and Markets.

• Excellent leadership, interpersonal and communication skills, with the ability to influence and negotiate effectively with stakeholders.
• Strong leadership and people management skills, with the ability to influence others.

• Proven experience in managing complex NPD & EPD projects.
• Over 5 years of experience in a fast-moving consumer goods (FMCG) environment, preferably with in-depth knowledge of the beauty industry and product innovation and development processes.
• Proven experience in budgetary control.
• Experience in change management, including the development of communication strategies, training and support for affected stakeholders.

• Strong analytical and problem-solving abilities, capable of identifying, assessing and mitigating risks.
• Knowledge of project management tools and software (e.g., MS Project, Monday.com, Centric PLM).
• Familiarity with project management frameworks such as Agile and Waterfall, and practical experience in applying these methodologies.

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.