At a Glance
- Tasks: Lead performance reporting and insights for a dynamic digital operations team.
- Company: Join a leading e-commerce function with a focus on operational excellence.
- Benefits: Competitive day rate, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a commitment to diversity and inclusion.
- Why this job: Make a real impact by driving insights that shape strategic decisions.
- Qualifications: 5+ years in project management or operations; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Day Rate: Now £250 - £309 per day - Inside IR35
Location: Chertsey Office (minimum 3 days per week in the office)
About the Role
We are seeking an experienced Performance Insights & Reporting Manager to join a leading digital operations and e-commerce function supporting multiple international markets. This role sits within a Centre of Excellence responsible for driving operational excellence across digital commerce delivery. You will own the performance reporting framework across multiple operational workstreams, ensuring reporting is accurate, insightful, actionable, and trusted by senior stakeholders. You will be responsible for defining reporting requirements, governing performance metrics and calculation logic, validating AI-generated insights, and continuously improving reporting capabilities to support operational decision-making. This is a highly visible, cross-functional role requiring strong analytical thinking, stakeholder management, and the ability to communicate complex performance insights to senior leadership.
Key Responsibilities
- Reporting Strategy & Requirements
- Translate business and leadership needs into structured reporting requirements and specifications.
- Define and prioritise reporting enhancements and automation opportunities.
- Maintain and manage a reporting improvement backlog.
- Performance Reporting & Insight Validation
- Review and validate automated and AI-generated reports before distribution.
- Ensure accuracy, consistency, relevance, and actionability of insights.
- Act as the final quality gate for performance reporting.
- Metrics Governance
- Own the definition and governance of operational KPIs and performance metrics.
- Maintain metric definitions, calculation methodologies, aggregation rules, and data governance documentation.
- Drive consistency across markets and operational teams.
- Operational Performance Analysis
- Analyse delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency.
- Conduct root-cause analysis and identify performance improvement opportunities.
- Provide clear recommendations and risk assessments for leadership teams.
- Quality & Continuous Improvement
- Lead quality-control reporting and operational health assessments.
- Develop new reporting views, alerts, and insights as business priorities evolve.
- Drive continuous improvement across reporting and analytics capabilities.
- Executive Reporting & Storytelling
- Develop leadership-ready performance reviews and executive reporting materials.
- Present clear, decision-focused insights highlighting risks, dependencies, and opportunities.
- Support strategic prioritisation and escalation decisions.
- Stakeholder Management
- Partner with operational, governance, analytics, and market stakeholders.
- Align reporting priorities, governance standards, and adoption across the organisation.
Skills & Experience
Essential
- 5+ years' experience in Project Management, PMO, Operations, or Programme Management environments.
- 3+ years' experience in Performance Reporting, Analytics, Business Intelligence, or Operational Insights.
- Strong analytical capability with experience interpreting operational datasets and performance metrics.
- Proven experience conducting root-cause analysis and translating findings into actionable recommendations.
- Ability to convert business requirements into structured reporting and automation specifications.
- Experience validating analytical outputs and ensuring reporting accuracy.
- Strong stakeholder management and communication skills.
- Advanced user of Jira, Confluence, Excel, and PowerPoint.
Desirable
- Experience supporting multi-market, digital, e-commerce, or operational delivery environments.
- Understanding of AI-enabled reporting, automation, and analytics solutions.
- Experience working with service operations, ticket management, SLA reporting, or governance frameworks.
What Success Looks Like
- Trusted, accurate, and scalable performance reporting frameworks.
- Consistent KPI definitions and reporting standards across teams and markets.
- High-quality, validated insights supporting leadership decision-making.
- Continuous enhancement of reporting capabilities and operational visibility.
- Increased stakeholder confidence in reporting accuracy and business value.
Interview Process
Two-stage interview process involving key stakeholders and business partners. Final stage may include a presentation exercise.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified candidates and provide reasonable accommodations throughout the recruitment process where required.
Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35 in Warrington employer: Bodhi
Join a dynamic and innovative team at our Chertsey office, where we prioritise operational excellence and foster a collaborative work culture. As a Performance Insights & Reporting Manager, you will benefit from competitive day rates, opportunities for professional growth, and the chance to make a significant impact across international markets. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35 in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Performance Insights & Reporting Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its digital operations thoroughly. Be ready to discuss how your experience aligns with their needs, especially around performance reporting and stakeholder management. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application process. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that job!
We think you need these skills to ace Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35 in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in performance reporting and analytics. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role is all about insights and reporting, be sure to include examples of how you've used data to drive decisions in previous roles. We love seeing candidates who can turn complex data into clear, actionable insights.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points where necessary to make it easy for us to read through your experience.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bodhi
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to digital operations and e-commerce. Be ready to discuss how you would define and govern these metrics, as well as your experience with operational KPIs.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted root-cause analysis in previous roles. Highlight specific instances where your insights led to actionable recommendations that improved performance or reporting accuracy.
✨Master Stakeholder Communication
Think about how you can effectively communicate complex insights to senior leadership. Practice summarising your past experiences in a way that demonstrates your ability to align reporting priorities with stakeholder needs.
✨Be Ready for a Presentation
Since the final stage may include a presentation exercise, prepare a brief presentation on a relevant topic. Focus on clarity and decision-focused insights, showcasing your storytelling skills and ability to highlight risks and opportunities.
