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- Tasks: Manage and resolve support tickets for eCommerce systems in a dynamic team.
- Company: Join a well-known household name in the tech industry.
- Benefits: Enjoy a hybrid work model with 3 days onsite and 2 days remote.
- Why this job: Gain valuable experience in a thriving PMO ops team while supporting popular eCommerce platforms.
- Qualifications: 1-2 years in Technical Support, knowledge of eCommerce systems, and ticketing experience required.
- Other info: This is a 12-month contract role, inside IR35.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Technical Support Analyst / IT Administrator, ideally with 1-2 years experience supporting eCommerce systems? If so, apply for this new 12 month contract based in Chertsey. Our client, a household name, is looking for a 1st Line Technical Support Analyst to join a thriving PMO ops team. You will be managing, triaging and resolving support tickets for eCommerce systems.
Knowledge of SAP Hybris / SAP Commerce Cloud, Shopify, BigCommerce, Adobe Commerce or Commercetools would be a benefit. The role is offered on a hybrid basis - 3 days per week onsite, 2 days from home.
I'd love to hear from you if you have the following experience:
- 1st line Technical Support / Systems Support / Systems Administration
- Knowledge of eCommerce systems
- Experience with ticketing systems
- Knowledge of ITIL, Jira and Confluence
- Strong documentation skills
- Basic SQL skills would be a bonus
The role will initially be for a period of 12 months and will be inside IR35. Please apply to be considered.
Locations
Technical Support Analyst (Chertsey) employer: Bodhi
Contact Detail:
Bodhi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst (Chertsey)
✨Tip Number 1
Familiarise yourself with the specific eCommerce systems mentioned in the job description, such as SAP Hybris and Shopify. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your ticketing system knowledge, especially if you have experience with Jira or similar tools. Being able to discuss how you've effectively managed support tickets in the past can set you apart from other candidates.
✨Tip Number 3
Highlight your documentation skills in conversations or interviews. Being able to clearly document issues and solutions is crucial in a technical support role, so be ready to share examples of how you've done this effectively.
✨Tip Number 4
If you have basic SQL skills, make sure to mention them! Even if it's not a primary requirement, showing that you have additional technical skills can give you an edge over other applicants.
We think you need these skills to ace Technical Support Analyst (Chertsey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and eCommerce systems. Include specific examples of how you've managed support tickets and any relevant tools you've used, such as Jira or Confluence.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with SAP Hybris, Shopify, or other eCommerce platforms, and explain how your skills align with the job requirements.
Showcase Documentation Skills: Since strong documentation skills are essential for this role, consider including a brief example of a project where you created or maintained documentation. This could be a user guide, process documentation, or ticket resolution summaries.
Highlight Relevant Experience: If you have experience with ITIL practices or basic SQL skills, make sure to mention these in your application. They can set you apart from other candidates and show that you meet the preferred qualifications.
How to prepare for a job interview at Bodhi
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of eCommerce systems like SAP Hybris, Shopify, and others mentioned in the job description. Be prepared to discuss how you've used these systems in previous roles or how you would approach common issues.
✨Demonstrate Problem-Solving Skills
As a Technical Support Analyst, you'll be managing and resolving support tickets. Prepare examples of past experiences where you successfully triaged and resolved technical issues, highlighting your analytical thinking and troubleshooting skills.
✨Familiarise Yourself with ITIL and Ticketing Systems
Since knowledge of ITIL and ticketing systems like Jira is essential, ensure you understand their principles and can discuss how you've applied them in your work. This will show that you're not only familiar with the tools but also understand the processes behind them.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the types of support tickets you'll be handling, and the company's approach to eCommerce. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
