Technical Support Analyst

Are you a Technical Support Analyst / IT Administrator, ideally with 1-2 years experience supporting eCommerce systems? If so, apply for this new 12 month contract based in Chertsey.

Our client, a household name, is looking for a 1st Line Technical Support Analyst to join a thriving PMO ops team. You will be managing, triaging and resolving support tickets for eCommerce systems. Knowledge of SAP Hybris / SAP Commerce Cloud, Shopify, BigCommerce, Adobe Commerce or Commercetools would be a benefit.

The role is offered on a hybrid basis – 3 days per week onsite, 2 days from home.

I\’d love to hear from you if you have the following experience:

• 1st line Technical Support / Systems Support / Systems Administration
• Knowledge of eCommerce systems
• Experience with ticketing systems
• Knowledge of ITIL, Jira and confluence
• Strong documentation skills
• Basic SQL skills would be a bonus

The role will initially be for a period of 12 months and will be inside IR35.

Please apply to be considered.