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- Tasks: Manage and resolve support tickets for eCommerce systems in a dynamic team.
- Company: Join a well-known brand in the eCommerce sector with a strong reputation.
- Benefits: Enjoy a hybrid work model with 3 days onsite and 2 days remote.
- Why this job: Gain valuable experience in a thriving PMO ops team while enhancing your technical skills.
- Qualifications: 1-2 years in Technical Support, knowledge of eCommerce systems, and basic SQL skills preferred.
- Other info: This is a 12-month contract role, ideal for those looking to grow in IT.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Technical Support Analyst / IT Administrator, ideally with 1-2 years experience supporting eCommerce systems? If so, apply for this new 12 month contract based in Chertsey.
Our client, a household name, is looking for a 1st Line Technical Support Analyst to join a thriving PMO ops team. You will be managing, triaging and resolving support tickets for eCommerce systems. Knowledge of SAP Hybris / SAP Commerce Cloud, Shopify, BigCommerce, Adobe Commerce or Commercetools would be a benefit.
The role is offered on a hybrid basis - 3 days per week onsite, 2 days from home.
I'd love to hear from you if you have the following experience:
- 1st line Technical Support / Systems Support / Systems Administration
- Knowledge of eCommerce systems
- Experience with ticketing systems
- Knowledge of ITIL, Jira and Confluence
- Strong documentation skills
- Basic SQL skills would be a bonus
The role will initially be for a period of 12 months and will be inside IR35.
Please apply to be considered.
Technical Support Analyst employer: Bodhi
Contact Detail:
Bodhi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific eCommerce systems mentioned in the job description, such as SAP Hybris and Shopify. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your ticketing system knowledge, particularly with tools like Jira and Confluence. Being able to discuss your experience with these systems will show that you can hit the ground running and effectively manage support tickets.
✨Tip Number 3
Prepare to showcase your documentation skills. Since strong documentation is highlighted in the job description, think of examples where you've created or improved documentation in previous roles, as this will be a key part of your responsibilities.
✨Tip Number 4
If you have basic SQL skills, be ready to discuss how you've used them in past experiences. Even if it's not a primary requirement, demonstrating your ability to work with databases can set you apart from other candidates.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and eCommerce systems. Emphasise any specific knowledge of SAP Hybris, Shopify, or other mentioned platforms.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the company's needs. Mention your experience with ticketing systems and ITIL, as well as your ability to manage support tickets effectively.
Highlight Relevant Skills: In your application, clearly outline your skills in documentation, SQL, and any experience with Jira and Confluence. These are key aspects of the role that should not be overlooked.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Analyst.
How to prepare for a job interview at Bodhi
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of eCommerce systems like SAP Hybris, Shopify, and others mentioned in the job description. Be prepared to discuss how you've used these systems in previous roles or how you would approach common issues.
✨Demonstrate Problem-Solving Skills
As a Technical Support Analyst, you'll be managing and resolving support tickets. Prepare examples of past experiences where you successfully triaged and resolved technical issues, highlighting your analytical thinking and troubleshooting skills.
✨Familiarise Yourself with ITIL and Ticketing Systems
Since knowledge of ITIL, Jira, and Confluence is important for this role, make sure you understand their principles and functionalities. You might be asked how you would apply these in a real-world scenario, so having specific examples ready will help.
✨Prepare Questions for the Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
