At a Glance
- Tasks: Lead strategic projects to enhance customer engagement and retention for top brands.
- Company: Fast-growing independent digital consultancy with a focus on customer marketing.
- Benefits: Flexible hybrid working, performance bonuses, gym membership, and team events.
- Other info: Great career progression opportunities and the chance to work with major brands.
- Why this job: Shape customer strategies and make a real impact in a dynamic environment.
- Qualifications: 5-10 years in CRM, lifecycle marketing, or digital consulting; strong strategic and delivery skills.
The predicted salary is between 51750 - 63250 £ per year.
Location: London – Hybrid
Type: Permanent
The Opportunity
We’re working with a fast-growing independent digital consultancy that helps major brands unlock growth through better customer marketing, data and technology. They are looking for a Senior Consultant – Customer Lifecycle & Growth to work with a portfolio of well-known clients, helping them improve customer acquisition, engagement, retention and lifetime value. This isn't a BAU campaign management role. You'll act as both a strategic advisor and delivery lead, helping clients solve complex customer marketing challenges and then delivering the projects that bring those strategies to life. You’ll need to be equally comfortable discussing customer strategy with senior marketing stakeholders, designing customer journeys, reviewing MarTech or helping clients understand how their customer data should be structured and activated.
What You'll Be Doing
- Developing CRM and customer contact strategies to improve engagement, retention and commercial performance
- Designing end-to-end lifecycle journeys across email, SMS, push, in-app and onsite channels
- Developing retention, engagement and lifecycle roadmaps
- Identifying opportunities to improve customer experience, personalisation, automation and operational efficiency
- Advising clients on CRM and marketing technology, including ESPs, CDPs, CRO and personalisation platforms
- Helping clients understand what customer data they need, where it should sit and how it should be activated
- Supporting CRM/MarTech platform selection, migration and implementation projects
- Developing customer segmentation and personalisation strategies
- Analysing customer behaviour, campaign performance and lifecycle metrics to identify growth opportunities
- Leading discovery and strategy workshops with senior client stakeholders
- Managing projects from initial discovery through to delivery
- Supporting and mentoring junior consultants
- Helping shape and grow the consultancy's CRM and customer lifecycle capability
What We’re Looking For
You’ll probably have around 5–10 years' experience within CRM, lifecycle marketing, customer strategy, MarTech or digital consulting. You may currently work within:
- Digital or CRM consultancy
- Customer strategy consultancy
- Digital transformation
- CRM/customer experience agency
- An in-house CRM or lifecycle function with significant strategic responsibility
You don't need to tick every box, but experience across several of the following would be particularly relevant:
- CRM and customer lifecycle strategy
- Customer journey design and optimisation
- Retention, engagement and customer lifetime value
- Customer segmentation and personalisation
- Marketing automation and MarTech
- Customer Data Platforms and data activation
- CRM/MarTech migrations and implementations
- Marketing analytics and performance measurement
- Client consulting and senior stakeholder management
- Workshop facilitation
- Managing multiple client projects/workstreams
Experience with platforms such as Braze, Salesforce Marketing Cloud, Adobe Campaign, Bloomreach, HubSpot, Klaviyo or similar would be advantageous.
The Person
You’ll enjoy solving complex customer and commercial problems rather than simply managing BAU campaigns. You’ll be able to combine strategic thinking with practical delivery, communicate confidently with senior stakeholders and translate customer, data and technology challenges into clear recommendations. This is an excellent opportunity for someone who wants to work across CRM, lifecycle, customer strategy, data and MarTech, while helping shape a growing consulting capability.
What’s on Offer
- Permanent opportunity with a fast-growing independent consultancy
- Central London office with flexible hybrid working
- Work-from-abroad policy
- Performance-related bonus
- Subsidised gym membership
- Regular team events
- Strong progression opportunities
- Opportunity to work with major UK and international brands
Senior Consultant – Customer Lifecycle & Growth employer: Bodhi
Bodhi is an exceptional employer that fosters a vibrant and creative work culture in the heart of Central London, where employees are encouraged to innovate and grow. With a focus on luxury interiors, the company offers competitive salaries, comprehensive benefits, and ample opportunities for professional development, making it an ideal place for those looking to make a meaningful impact in the marketing field.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant – Customer Lifecycle & Growth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bodhi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bodhi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Consultant – Customer Lifecycle & Growth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bodhi:Your cover letter is your chance to shine! Tell us why you want to work at Bodhi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bodhi!
How to prepare for a job interview at Bodhi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
