At a Glance
- Tasks: Lead performance reporting and insights for a dynamic digital operations team.
- Company: Join a leading e-commerce function with a focus on operational excellence.
- Benefits: Competitive day rate, collaborative environment, and opportunities for professional growth.
- Other info: Inclusive workplace committed to diversity and continuous improvement.
- Why this job: Make a real impact by driving insights that influence key business decisions.
- Qualifications: 5+ years in project management or operations, strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Day Rate: Now £250 - £309 per day - Inside IR35
Location: Chertsey Office (minimum 3 days per week in the office)
About the Role
We are seeking an experienced Performance Insights & Reporting Manager to join a leading digital operations and e-commerce function supporting multiple international markets. This role sits within a Centre of Excellence responsible for driving operational excellence across digital commerce delivery. You will own the performance reporting framework across multiple operational workstreams, ensuring reporting is accurate, insightful, actionable, and trusted by senior stakeholders.
You will be responsible for defining reporting requirements, governing performance metrics and calculation logic, validating AI-generated insights, and continuously improving reporting capabilities to support operational decision-making. This is a highly visible, cross-functional role requiring strong analytical thinking, stakeholder management, and the ability to communicate complex performance insights to senior leadership.
Key Responsibilities
- Reporting Strategy & Requirements
- Translate business and leadership needs into structured reporting requirements and specifications.
- Define and prioritise reporting enhancements and automation opportunities.
- Maintain and manage a reporting improvement backlog.
- Performance Reporting & Insight Validation
- Review and validate automated and AI-generated reports before distribution.
- Ensure accuracy, consistency, relevance, and actionability of insights.
- Act as the final quality gate for performance reporting.
- Metrics Governance
- Own the definition and governance of operational KPIs and performance metrics.
- Maintain metric definitions, calculation methodologies, aggregation rules, and data governance documentation.
- Drive consistency across markets and operational teams.
- Operational Performance Analysis
- Analyse delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency.
- Conduct root-cause analysis and identify performance improvement opportunities.
- Provide clear recommendations and risk assessments for leadership teams.
- Quality & Continuous Improvement
- Lead quality-control reporting and operational health assessments.
- Develop new reporting views, alerts, and insights as business priorities evolve.
- Drive continuous improvement across reporting and analytics capabilities.
- Executive Reporting & Storytelling
- Develop leadership-ready performance reviews and executive reporting materials.
- Present clear, decision-focused insights highlighting risks, dependencies, and opportunities.
- Support strategic prioritisation and escalation decisions.
- Stakeholder Management
- Partner with operational, governance, analytics, and market stakeholders.
- Align reporting priorities, governance standards, and adoption across the organisation.
Skills & Experience
Essential
- 5+ years' experience in Project Management, PMO, Operations, or Programme Management environments.
- 3+ years' experience in Performance Reporting, Analytics, Business Intelligence, or Operational Insights.
- Strong analytical capability with experience interpreting operational datasets and performance metrics.
- Proven experience conducting root-cause analysis and translating findings into actionable recommendations.
- Ability to convert business requirements into structured reporting and automation specifications.
- Experience validating analytical outputs and ensuring reporting accuracy.
- Strong stakeholder management and communication skills.
- Advanced user of Jira, Confluence, Excel, and PowerPoint.
Desirable
- Experience supporting multi-market, digital, e-commerce, or operational delivery environments.
- Understanding of AI-enabled reporting, automation, and analytics solutions.
- Experience working with service operations, ticket management, SLA reporting, or governance frameworks.
What Success Looks Like
- Trusted, accurate, and scalable performance reporting frameworks.
- Consistent KPI definitions and reporting standards across teams and markets.
- High-quality, validated insights supporting leadership decision-making.
- Continuous enhancement of reporting capabilities and operational visibility.
- Increased stakeholder confidence in reporting accuracy and business value.
Interview Process
Two-stage interview process involving key stakeholders and business partners. Final stage may include a presentation exercise.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified candidates and provide reasonable accommodations throughout the recruitment process where required.
Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35 in Norwich employer: Bodhi
Join a dynamic team in Chertsey as a Performance Insights & Reporting Manager, where you will play a pivotal role in shaping the future of digital operations across international markets. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities to enhance your skills in performance reporting and analytics. With a commitment to diversity and inclusion, we ensure that every voice is heard and valued, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35 in Norwich
✨Tip Number 1
Get to know the company inside out before your interview. Research their digital operations and e-commerce strategies, and think about how your experience aligns with their goals. This will help you speak their language and show that you're genuinely interested.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, focus on how you've driven performance insights and reporting improvements. Use specific examples that highlight your analytical thinking and stakeholder management skills.
✨Tip Number 3
Prepare for the presentation exercise by creating a clear, concise report that showcases your ability to translate complex data into actionable insights. Make sure to highlight risks and opportunities, as this is key for senior leadership.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Performance Insights & Reporting Manager (Digital Operations) - Contract Inside IR35 in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in performance reporting and analytics. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Analytical Skills:Since this role is all about insights and reporting, include specific examples of how you've used data to drive decisions. We love seeing numbers and results, so quantify your achievements where possible!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex insights. Make it easy for us to see your value at a glance!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bodhi
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to the role. Be ready to discuss how you’ve defined and governed KPIs in past roles, as this will show your understanding of the reporting framework they’re looking for.
✨Prepare for Stakeholder Scenarios
Think about examples where you've successfully managed stakeholders or communicated complex insights. Prepare to share these stories, as they’ll want to see your ability to align reporting priorities and engage with various teams.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and root-cause analysis. Bring examples of how you’ve turned data into actionable recommendations, as this is crucial for the role’s success.
✨Practice Your Presentation Skills
Since the final stage may include a presentation exercise, practice presenting your insights clearly and concisely. Focus on storytelling techniques that highlight risks and opportunities, making it easy for leadership to grasp your points.
