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- Tasks: Lead data delivery and optimise marketing strategies using Adobe Experience Platform.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Make an impact by shaping marketing operations across Europe with cutting-edge technology.
- Qualifications: 3+ years in Adobe Campaign and 1+ year in Adobe Experience Platform required.
- Other info: Collaborative culture with strong focus on training and development.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION: Remote, with occasional office attendance in Surrey
SALARY RANGE: Competitive, dependent on experience
CONTRACT LENGTH: 6 months with renewal
This is a key technical role within the Marketing MSP team, which delivers Marketing Operations across Europe. The role will operate across multiple subsidiaries and partners, with a primary focus on supporting European Office requirements.
Purpose of the Job
- Client Consultation and Strategy Development: Partner with European Office and regional marketing teams to understand business objectives, marketing strategies, and technical needs. Design and deliver tailored solutions aligned to client goals, making full use of Adobe Experience Platform capabilities.
- Optimisation and Best Practices: Review existing use of Adobe solutions to identify opportunities for optimisation and enhancement. Recommend and implement best practices to improve the effectiveness and efficiency of Adobe Experience Platform. Maintain best-practice solutions to support key campaign activity throughout the year, including flagship initiatives.
- Training and Enablement: Deliver training sessions and workshops to upskill peers and junior team members on Adobe Experience Platform and supporting tools. Develop clear documentation and enablement resources to support ongoing Operations activity.
- Technical Support and Troubleshooting: Provide expert-level technical support to resolve issues encountered by the Adobe Experience Platform team. Work closely with Marketing MSP technical support and Development teams to resolve complex challenges and ensure high service quality.
- Collaboration and Knowledge Sharing: Work collaboratively with cross-functional teams, including sales, marketing, and product development, to support overall client success. Engage with the Development team as required on projects and initiatives. Share learnings and insights from campaign activity to strengthen team knowledge.
Key Accountabilities
- Campaign and Segment Development: Build and activate campaign segments within Adobe Experience Platform, ensuring alignment with overall marketing strategies.
- Team Training: Support onboarding and training of new team members, enabling them to contribute effectively.
- Adobe Solutions Consultancy: Provide cross-functional consultancy across Adobe marketing solutions, primarily Adobe Campaign and Adobe Experience Platform, to design and deliver operational solutions for European marketing teams.
- Strategic Recommendations: Offer data-led strategic recommendations to marketing stakeholders based on campaign performance and insights.
- External Partner Support: Where required, collaborate with external partners in line with contractual agreements.
- Marketing Operations Enablement: Support the rollout of new Marketing Operations capabilities, providing subject matter expertise as needed.
Other Responsibilities
- Design, maintain, and optimise processes to ensure consistent adoption of industry best practices across Adobe Experience Platform environments.
- Work closely with Campaign Operations Managers and Campaign Managers to provide guidance and alternative approaches to platform utilisation.
- Communicate delivery timelines once requests have been assigned.
- Coordinate with internal and external stakeholders to ensure agreed timelines and deliverables are met.
- Support multiple European subsidiaries, maintaining strong awareness of local market data requirements, segmentation needs, and operating nuances.
- Act as a trusted technical subject matter expert for supported teams and the wider EU CRM operation.
- Translate complex technical concepts for both technical and non-technical senior stakeholders.
- Provide support to the Development team on projects where required.
Key Liaisons
- European Office marketing teams
- Regional and local marketing teams
- Marketing MSP Management
- Marketing MSP Operations and Development teams
- Head of Technology & Platforms
Dimensions
- Build and maintain strong relationships with key stakeholders
- Approximate number of regular communication partners: 30
- Maintain up-to-date expertise across Adobe Campaign (v7 and v8) and Adobe Experience Platform
Education
To be defined
Skills and Experience
- Proactive, self-motivated, and accountable working style
- 3+ years’ hands-on experience with Adobe Campaign
- 1+ year’s hands-on experience with Adobe Experience Platform
- Experience configuring platforms and delivering marketing campaigns
- Strong understanding of optimisation techniques, large-scale data handling, marketing automation, segmentation, and workflows
- Excellent written and verbal communication skills
- Experience delivering training and providing technical support
- Insights: Demonstrated ability to analyse large datasets and generate actionable insights using analytics platforms (e.g. Adobe Analytics or equivalent), presenting outputs in clear, user-friendly formats and evidencing impact
- Front-end analytics expertise, ideally within a conversion-focused or D2C environment, or a strong demonstrable understanding of such contexts
Advantage
- Experience within consumer-focused or enterprise-scale environments
- Big brand exposure
- 2+ years’ hands-on Adobe Experience Platform experience
- Experience working in global or European operational models
- Proven issue resolution and escalation management
- Broader Adobe Experience Cloud knowledge (e.g. Analytics, Audience Manager)
- End-to-end campaign planning, execution, and evaluation experience
- Familiarity with Agile or similar delivery methodologies
- Strong desire to learn and apply new uses of existing technologies
- Clear passion for customer experience and delivering customer success
- Ability to stay current with developments across Adobe Campaign and Adobe Experience Platform
Hours of Work
37.5 hours per week. Occasional evening or weekend work may be required to support projects or critical issues.
Challenge
The organisation operates in a fast-paced and evolving environment where processes and priorities regularly change. The role holder must stay informed of technology developments and assess their potential impact on the business.
Note: This description outlines the primary responsibilities of the role but is not exhaustive. Responsibilities may evolve in line with business requirements.
Data Delivery Manager - Customer Data Platform (Adobe Experience Platform) employer: Bodhi
Contact Detail:
Bodhi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Delivery Manager - Customer Data Platform (Adobe Experience Platform)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience with Adobe Experience Platform aligns with their needs.
✨Tip Number 3
Showcase your skills! Bring examples of your work, especially any successful campaigns you've managed using Adobe tools. This will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Data Delivery Manager - Customer Data Platform (Adobe Experience Platform)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Adobe Campaign and Adobe Experience Platform. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Show Off Your Communication Skills: Since this role involves a lot of collaboration and training, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle complex challenges. Share examples in your application where you’ve successfully resolved issues or optimised processes, especially in a marketing context.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Bodhi
✨Know Your Adobe Stuff
Make sure you brush up on your knowledge of Adobe Campaign and Adobe Experience Platform. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools, but that you can leverage them effectively for client success.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous positions. Think about times when you provided technical support or optimised processes. Being able to articulate these experiences will demonstrate your ability to handle the fast-paced environment this role demands.
✨Engage with Stakeholders
Since this role involves collaboration with various teams, be ready to discuss how you've successfully worked with cross-functional teams in the past. Highlight your communication skills and how you’ve translated technical concepts for non-technical stakeholders.
✨Prepare for Training Scenarios
As a Data Delivery Manager, you'll likely need to train others. Think of ways you've delivered training or workshops before. Be prepared to share your approach to developing clear documentation and enablement resources, as this will showcase your ability to uplift team capabilities.
