Customer Strategy Consultant

Job Title: Customer Experience Strategy Consultant Location: London Hybrid – 2–3 days per week in the office Salary: Up to £65,000 + 10% bonus + benefits We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge, and innovative, tech-enabled solutions. Our team supports clients in acquiring, developing, and retaining customers through smart, insight-led strategies. We combine high-quality consumer data with advanced technology to deliver impactful, measurable results. Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution We hire and nurture the very best talent, empowering our people to deliver exceptional work. Uncompromising on quality and value Flexible, creative, and solution-focused We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that drive meaningful, data-informed transformation for our clients. You’ll play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps. This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships and trust at senior levels. Deliver high-impact customer strategy and planning projects Partner with client teams to grow and retain accounts Help shape and evolve our CX propositions in line with client needs and market trends 5+ years of experience in customer strategy, CX, or marketing consulting ~ Experience in building omnichannel customer journeys and engagement strategies ~ Confidence in using customer and behavioural data to inform decisions ~ Ability to juggle multiple projects and lead client conversations with clarity and impact ~ Salesforce, Adobe, etc.) ~ Solid understanding of customer performance metrics and behaviours across channels Industry experience in retail, financial services, travel, or gaming Career Progression: Promotion is based on merit, not time served. We promote collaboration but understand the importance of work-life balance. This role involves around three days in the office or at client sites, with two days remote. You’ll receive a tailored training plan from day one, including external consulting courses, bespoke programmes, and internal workshops to support your goals. Benefits Package: Enjoy a comprehensive benefits package, including pension, health and wellness support, and a range of flexible options tailored to your lifestyle.