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For Companies At a Glance
- Tasks: Lead customer experience projects and shape strategies for impactful transformations.
- Company: Join a top consultancy focused on data, marketing tech, and exceptional customer experiences.
- Benefits: Enjoy hybrid work, a competitive salary, bonuses, and a comprehensive benefits package.
- Why this job: Be part of an innovative culture that values creativity and offers limitless career progression.
- Qualifications: 5+ years in customer strategy or marketing consulting with strong omnichannel knowledge required.
- Other info: Dedicate 5% of your time to innovation and learning new approaches.
The predicted salary is between 46800 - 78000 £ per year.
Location: London
Working Pattern: Hybrid – 2–3 days per week in the office
Salary: Up to £65,000 + 10% bonus + benefits
About Us
We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge, and innovative, tech-enabled solutions.
Our team supports clients in acquiring, developing, and retaining customers through smart, insight-led strategies. We combine high-quality consumer data with advanced technology to deliver impactful, measurable results.
Our key areas of focus include:
- Digital Transformation
- Strategy & Consulting
- Consumer Data
- Analytics & Insight
- Marketing Systems Design & Integration
- Hosted Customer Management Services
- Multi-Channel Campaign Execution
How We Work
We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market, our core values set us apart:
- Uncompromising on quality and value
- Flexible, creative, and solution-focused
- Respectful and professional in every interaction
- Honest, accountable, and collaborative
The Role
We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that drive meaningful, data-informed transformation for our clients.
You’ll play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps. This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships and trust at senior levels.
Key Responsibilities
- Deliver high-impact customer strategy and planning projects
- Partner with client teams to grow and retain accounts
- Help shape and evolve our CX propositions in line with client needs and market trends
- Share relevant industry innovations with clients and colleagues to drive added value
What We’re Looking For
Minimum Requirements:
- 5+ years of experience in customer strategy, CX, or marketing consulting
- Strong ability to assess client challenges and define tailored strategic responses
- Experience in building omnichannel customer journeys and engagement strategies
- Confidence in using customer and behavioural data to inform decisions
- Ability to juggle multiple projects and lead client conversations with clarity and impact
- Familiarity with marketing execution platforms (e.g. Salesforce, Adobe, etc.)
- Strong communication and stakeholder management skills
- Solid understanding of customer performance metrics and behaviours across channels
Preferred Experience:
- Industry experience in retail, financial services, travel, or gaming
- Background in improving internal processes and workflows
- Involvement in new business pitches or proposals
- Experience developing long-term customer strategy roadmaps for clients
What We Offer
- Innovation Culture: We value curiosity and creativity. Everyone is encouraged to dedicate 5% of their time to innovation, learning, and experimenting with new approaches.
- Career Progression: Promotion is based on merit, not time served. You’ll have the freedom to grow your career in the direction that suits you best, with no limits on progression.
- Flexibility: We promote collaboration but understand the importance of work-life balance. This role involves around three days in the office or at client sites, with two days remote.
- Learning & Development: You’ll receive a tailored training plan from day one, including external consulting courses, bespoke programmes, and internal workshops to support your goals.
- Benefits Package: Enjoy a comprehensive benefits package, including pension, health and wellness support, and a range of flexible options tailored to your lifestyle.
Customer Experience Strategy Consultant employer: Bodhi
Contact Detail:
Bodhi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Strategy Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and omnichannel strategies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the consultancy and customer experience fields. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you insights to discuss in your interviews.
✨Tip Number 3
Prepare to showcase your experience with data-driven decision-making. Be ready to discuss specific examples where you've used customer behaviour data to inform strategies, as this is a key aspect of the role.
✨Tip Number 4
Research StudySmarter's approach to customer experience and their recent projects. Understanding our values and how we operate will help you align your answers with what we're looking for in a candidate.
We think you need these skills to ace Customer Experience Strategy Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer strategy, CX, or marketing consulting. Emphasise your ability to assess client challenges and define tailored strategic responses, as well as your experience with omnichannel customer journeys.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your background aligns with the company's values. Mention specific projects where you've successfully driven data-informed transformation and how you can contribute to their CX offerings.
Showcase Relevant Skills: Highlight your strong communication and stakeholder management skills in your application. Provide examples of how you've built relationships at senior levels and managed multiple projects effectively.
Research the Company: Familiarise yourself with the consultancy's focus areas, such as digital transformation and consumer data analytics. This knowledge will help you tailor your application and demonstrate your understanding of their market and client needs.
How to prepare for a job interview at Bodhi
✨Showcase Your Omnichannel Knowledge
Make sure to highlight your understanding of omnichannel customer journeys during the interview. Be prepared to discuss specific examples of how you've successfully implemented strategies that engage customers across multiple channels.
✨Demonstrate Data-Driven Decision Making
Since the role requires using customer and behavioural data, come equipped with examples of how you've used data to inform your strategies. Discuss any tools or platforms you've worked with, like Salesforce or Adobe, to show your familiarity.
✨Prepare for Stakeholder Management Scenarios
Expect questions about how you manage relationships with senior stakeholders. Prepare scenarios where you've successfully built trust and communicated effectively, showcasing your strong communication skills.
✨Align with Company Values
Familiarise yourself with the company's core values and be ready to discuss how your personal values align with theirs. This will demonstrate that you're not only a fit for the role but also for the company culture.
