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- Tasks: Design and implement innovative customer solutions in marketing and data analytics.
- Company: Join Boden, a stylish and inclusive brand that values collaboration and fun.
- Benefits: Flexible work with 2-3 days in the office and opportunities for professional growth.
- Why this job: Make a real impact on customer experience and drive innovation in a dynamic environment.
- Qualifications: Experience in solution architecture and strong communication skills are essential.
- Other info: Be part of a high-performing agile team and explore cutting-edge technologies.
The predicted salary is between 36000 - 60000 £ per year.
Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden.
The Solution Architect in Customer Domain will play a pivotal role in designing, implementing and governing end-to-end solutions in Customer Acquisition, Customer Retention, Content Marketing and Data Analytics for various Marketing, eCommerce and Data associated business processes.
You will make sure that solutions meet the business requirements while aligning with the overall technology strategy and the identification of new opportunities for innovation. You will play a hands-on role working with other architects and technical leads to support architectural work, provide ongoing governance, and ensure alignment with our business and technology strategies.
Location: 2-3 days per week at our North Acton office, with the remaining days WFH.
What You Will Do:
- Own and evolve the overall Customer Domain Solution Architecture, aligning Customer Acquisition, Retention, Content Marketing and Data Analytics solutions with business strategy.
- Design and document end-to-end customer-centric solutions across marketing, eCommerce and data platforms, covering software, infrastructure, integrations and data flows.
- Ensure all customer-domain architecture and technology decisions adhere to agreed principles, standards, templates, and security, compliance and regulatory requirements.
- Actively contribute to the Technical Design Authority (TDA), providing architectural leadership and governance for customer-facing and customer data platforms.
- Work closely with Product Owners and Business Analysts to shape customer roadmaps, assess feasibility and translate marketing and eCommerce needs into scalable solutions.
- Partner with third-party providers supporting customer, marketing and analytics platforms to ensure observability, reliability and effective alerting.
- Create and maintain architectural artefacts for the Customer Domain, including capability maps, customer journeys, value streams, data flows and conceptual, logical and physical designs.
- Identify opportunities for innovation within customer experience, personalisation and data-driven marketing, leading the evaluation and adoption of new technologies.
What We Are Looking For:
- Excellent communication and stakeholder-management skills, with the ability to work effectively across technical and non-technical teams.
- Strong hands-on solution architecture experience, delivering scalable, enterprise-grade solutions.
- Solid experience across digital business capabilities including eCommerce, CRM, CDP and Marketing platforms, ideally within a retail context.
- Proven experience designing and delivering complex, high-volume, high-performance systems using microservices and event-driven architectural patterns.
- Demonstrated expertise defining enterprise customer data architectures, covering conceptual, logical and physical models across multiple platforms.
- Strong cloud and platform expertise, particularly AWS (ECS, Lambda, DynamoDB), with solid experience across SQL and NoSQL databases.
- Broad technical skillset including Microsoft technologies (.NET/C#) and Python, underpinned by strong technical awareness and hands-on experience.
- Experience working within high-performing agile teams, driving architecture governance (technology selection, lifecycle management, design reviews) and sharing best practices; Shopify experience is a strong advantage.
Solution Architect, Customer in London employer: Boden
Contact Detail:
Boden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect, Customer in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at Boden or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Boden's values. They love collaboration and honesty, so think of examples from your past where you've demonstrated these traits. Show them you're not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your experience with customer-centric solutions and how you can contribute to their innovative projects.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Boden family.
We think you need these skills to ace Solution Architect, Customer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to shape customer experiences and drive innovation at Boden.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in solution architecture, especially in eCommerce and marketing. We love seeing how your skills align with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Boden
✨Know Your Stuff
Make sure you brush up on your knowledge of customer-centric solutions, especially in areas like eCommerce and data analytics. Be ready to discuss specific projects where you've designed or implemented solutions that align with business strategies.
✨Showcase Your Communication Skills
Since this role requires excellent communication and stakeholder management, prepare examples that demonstrate how you've effectively collaborated with both technical and non-technical teams. Think about times when you translated complex ideas into simple terms.
✨Be Ready for Technical Questions
Expect questions about your hands-on experience with cloud platforms like AWS and your familiarity with microservices architecture. Brush up on your technical skills, especially in .NET/C# and Python, as they might ask you to solve a problem on the spot.
✨Demonstrate Your Innovative Thinking
Boden values innovation, so come prepared with ideas on how to enhance customer experience through technology. Think about recent trends in personalisation and data-driven marketing that you could bring to the table.
