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- Tasks: Lead a team of customer service advisors and enhance client experiences for German speakers.
- Company: Leading retail company in Leicester with a focus on customer satisfaction.
- Benefits: Hybrid working options, competitive salary, and a dynamic work environment.
- Why this job: Make a real difference in customer service while leading a passionate team.
- Qualifications: Fluency in German, strong team management experience, and excellent communication skills.
- Other info: Join a vibrant team and enjoy opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading retail company in Leicester is looking for an experienced Customer Service Team Manager fluent in German to lead a team of 12-14 advisors. This role involves driving performance and delivering excellent customer experiences for German-speaking clients.
The ideal candidate will have a strong background in team management, excellent communication skills, and a proven track record of improving customer service operations. This pivotal role offers hybrid working opportunities and a dynamic work environment.
German-Speaking Customer Service Team Lead (Hybrid) in Leicester employer: Boden
Contact Detail:
Boden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Service Team Lead (Hybrid) in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who speak German. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've improved team performance or customer satisfaction in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace German-Speaking Customer Service Team Lead (Hybrid) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management and customer service. We want to see how you've driven performance and improved operations in previous roles, especially if you've worked with German-speaking clients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and delivered excellent customer experiences, particularly in a retail environment.
Show Off Your Language Skills: Since this role requires fluency in German, make sure to mention your language skills prominently. If you have any relevant certifications or experiences that showcase your proficiency, include those too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Boden
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service best practices and team management strategies. Be ready to discuss specific examples from your past experiences that showcase your ability to lead a team and improve customer service operations.
✨Show Off Your German Skills
Since this role requires fluency in German, practice speaking and writing in German before the interview. You might be asked to conduct part of the interview in German, so being prepared will show your confidence and proficiency.
✨Understand the Company Culture
Research the retail company’s values and culture. Tailor your answers to reflect how your leadership style aligns with their mission. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to customer service or how they measure team performance. It demonstrates your interest in the role and helps you assess if it’s the right fit for you.
