Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences for German and Austrian clients.
- Company: Boden, a stylish and inclusive brand that values collaboration and fun.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Join at a pivotal moment and shape the future of customer service excellence.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Dynamic role with a close-knit team and flexible working hours.
The predicted salary is between 36000 - 60000 £ per year.
Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden.
Overview
We're looking for an inspiring and people-focused Customer Service Team Manager to lead our dedicated DE/AT customer service team, delivering exceptional experiences to our German and Austrian speaking customers. German language skills are desirable but not essential. Our priority is finding a strong people leader who can build engagement, drive performance and create a culture where customer excellence thrives. This is a newly created role within our contact centre leadership team, designed to strengthen and elevate the service we provide in these important markets. It's a fantastic opportunity to join at a pivotal stage and play a key role in shaping the team's future success.
Hybrid/flexible working: Based in our Leicester office. Team size: You'll lead a close-knit group of 12-14 Customer Service Advisors. Work pattern: 8am-4pm and 1 in 5 weekends.
What You Will Do
- Use performance data to identify areas for improvement, diagnose root causes of underperformance, and implement actions to improve customer experience and KPI delivery.
- Drive a high-performance culture through coaching, performance management, and leading by example.
- Communicate clearly and consistently with your team, ensuring messages are understood and acted upon.
- Work with HR/People teams to conduct formal performance discussions in alignment with company policies.
- Act as an escalation point for customer issues, empowering your team to resolve queries effectively.
- Identify and develop talent within your team, fostering self-managed, high-performing teams.
- Recognise high performance, retain top talent, and inspire your team to deliver amazing customer experiences aligned with our values.
What We Are Looking For
- Proven experience leading or managing a team, ideally in a customer-facing environment.
- Strong coaching and performance management skills with a track record of driving measurable improvements.
- Excellent stakeholder management skills.
- Strong understanding of customer service operations.
- Ability to simplify complex policies/processes into clear guidance.
- Comfortable with data analysis and reporting.
Customer Service Team Manager – German And Austrian Team in Leicester employer: Boden
Contact Detail:
Boden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager – German And Austrian Team in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Manager role. You never know who might have the inside scoop on openings at Boden or similar companies.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and leadership style.
✨Tip Number 3
Showcase your passion for customer excellence! During interviews, share specific examples of how you've driven performance and improved customer experiences in previous roles. This will help you stand out as a candidate who truly aligns with Boden's values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team and being part of the Boden family.
We think you need these skills to ace Customer Service Team Manager – German And Austrian Team in Leicester
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for leading and inspiring teams shine through. We want to see how you can create a positive culture and drive performance, so share examples of how you've done this in the past!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language to explain your experience and skills, especially those related to customer service and team management. We appreciate clarity!
Highlight Your Achievements: Don’t be shy about showcasing your successes! Whether it’s improving customer satisfaction scores or developing team members, we want to know how you’ve made a difference in previous roles. Numbers and specific examples work wonders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Boden
✨Know Your Team
Before the interview, take some time to research Boden's values and the specific dynamics of the DE/AT customer service team. Understanding their culture and how they operate will help you demonstrate your people-focused leadership style and show that you're genuinely interested in leading this close-knit group.
✨Showcase Your Coaching Skills
Prepare examples from your past experiences where you've successfully coached or managed a team. Highlight specific instances where your coaching led to measurable improvements in performance or customer satisfaction. This will illustrate your ability to drive a high-performance culture, which is key for this role.
✨Data-Driven Decision Making
Brush up on your data analysis skills! Be ready to discuss how you've used performance data to identify areas for improvement in previous roles. Share concrete examples of how you diagnosed issues and implemented actions that enhanced customer experience and KPI delivery.
✨Communicate Clearly
Effective communication is crucial for this position. Think about how you can convey complex policies or processes in a simple way. During the interview, practice articulating your thoughts clearly and concisely, as this will reflect your ability to ensure messages are understood and acted upon by your future team.