At a Glance
- Tasks: Design and implement innovative customer solutions in marketing and data analytics.
- Company: Boden, a stylish and inclusive brand with a fun culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on ethical practices and personal development.
- Why this job: Join us to shape customer experiences and drive innovation in a dynamic environment.
- Qualifications: Experience in solution architecture and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.
Overview
The Solution Architect in Customer Domain will play a pivotal role in designing, implementing and governing end-to-end solutions in Customer Acquisition, Customer Retention, Content Marketing and Data Analytics for various Marketing, eCommerce and Data associated business processes. You will make sure that solutions meet the business requirements while aligning with the overall technology strategy and the identification of new opportunities for innovation. You will play a hands-on role working with other architects and technical leads to support architectural work, provide ongoing governance, and ensure alignment with our business and technology strategies.
Location: 2-3 days per week at our North Acton office, with the remaining days WFH.
What You Will Do
- Own and evolve the overall Customer Domain Solution Architecture, aligning Customer Acquisition, Retention, Content Marketing and Data Analytics solutions with business strategy.
- Design and document end-to-end customer-centric solutions across marketing, eCommerce and data platforms, covering software, infrastructure, integrations and data flows.
- Ensure all customer-domain architecture and technology decisions adhere to agreed principles, standards, templates, and security, compliance and regulatory requirements.
- Actively contribute to the Technical Design Authority (TDA), providing architectural leadership and governance for customer-facing and customer data platforms.
- Work closely with Product Owners and Business Analysts to shape customer roadmaps, assess feasibility and translate marketing and eCommerce needs into scalable solutions.
- Partner with third-party providers supporting customer, marketing and analytics platforms to ensure observability, reliability and effective alerting.
- Create and maintain architectural artefacts for the Customer Domain, including capability maps, customer journeys, value streams, data flows and conceptual, logical and physical designs.
- Identify opportunities for innovation within customer experience, personalisation and data-driven marketing, leading the evaluation and adoption of new technologies.
What We Are Looking For
- Excellent communication and stakeholder-management skills, with the ability to work effectively across technical and non-technical teams.
- Strong hands-on solution architecture experience, delivering scalable, enterprise-grade solutions.
- Solid experience across digital business capabilities including eCommerce, CRM, CDP and Marketing platforms, ideally within a retail context.
- Proven experience designing and delivering complex, high-volume, high-performance systems using microservices and event-driven architectural patterns.
- Demonstrated expertise defining enterprise customer data architectures, covering conceptual, logical and physical models across multiple platforms.
- Strong cloud and platform expertise, particularly AWS (ECS, Lambda, DynamoDB), with solid experience across SQL and NoSQL databases.
- Broad technical skillset including Microsoft technologies (.NET/C#) and Python, underpinned by strong technical awareness and hands-on experience.
- Experience working within high-performing agile teams, driving architecture governance (technology selection, lifecycle management, design reviews) and sharing best practices; Shopify experience is a strong advantage.
What We Offer
Competitive salary
Solution Architect, Customer in England employer: Boden
At Boden, we pride ourselves on fostering a vibrant and inclusive work culture that champions collaboration, honesty, and friendship among our teams. As a Solution Architect in the Customer Domain, you will not only have the opportunity to shape innovative customer-centric solutions but also benefit from a flexible working arrangement with 2-3 days in our North Acton office and the rest from home. We are committed to your professional growth, offering a dynamic environment where creativity thrives and every team member is inspired to live their best life.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Architect, Customer in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Boden. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Boden's values and culture. Show us how you embody our stylish, grounded, and uplifting ethos during your conversation.
✨Tip Number 3
Practice your problem-solving skills! As a Solution Architect, you'll need to demonstrate your ability to design customer-centric solutions on the spot. Think through potential scenarios we might throw at you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you're serious about joining the Boden family.
We think you need these skills to ace Solution Architect, Customer in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about the opportunity to work with us at Boden. Share why you’re drawn to the Solution Architect position and how it aligns with your career goals.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in customer-centric solutions, eCommerce, and data analytics. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing relevant projects or achievements!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Boden and our values!
How to prepare for a job interview at Boden
✨Know Your Stuff
Make sure you’re well-versed in the key technologies and methodologies mentioned in the job description. Brush up on your knowledge of AWS, microservices, and data analytics. Being able to discuss these topics confidently will show that you’re not just a good fit on paper but also in practice.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare to demonstrate how you’ve effectively collaborated with both technical and non-technical teams in the past. Think of specific examples where your communication made a difference in a project’s success.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to customer acquisition or retention. Practice articulating your thought process clearly and logically, as this will highlight your problem-solving skills and architectural thinking.
✨Bring Your Ideas
This role involves innovation, so don’t hesitate to share your thoughts on potential improvements or new technologies that could enhance customer experience. Showing that you’re proactive and forward-thinking can set you apart from other candidates.
