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- Tasks: Analyse and enhance Ecommerce technology for better customer experiences.
- Company: Boden, a stylish and inclusive brand that values collaboration and fun.
- Benefits: Competitive salary, generous clothing allowance, 30% discount, and 25 days holiday.
- Why this job: Join a dynamic team to shape intuitive online shopping experiences.
- Qualifications: Experience in digital retail and strong communication skills.
- Other info: Flexible working with 3 days in the office and supportive culture.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn't be where we are today. We curate a world of beauty that's ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden.
Ecommerce is a vital channel for reaching our customers and driving the growth of our business. We are seeking a Business Analyst with a strong interest in Ecommerce technology and front‑end experiences, and how site functionality, data and platforms can be used to create intuitive, high‑performing customer journeys. You will be a key point of contact for the Boden Ecommerce teams, supporting the delivery of on‑site enhancements, helping teams adopt new technology and ways of working, and working through data and functional challenges to improve the customer experience.
Location: 3 days per week at our North Acton office, the rest WFH. This role is for a 12 Month Maternity Cover, candidates applying must be comfortable with this.
What You Will Do
- Responsible for conducting complex analysis tasks, strategy analysis, benefits realisation and using a variety of specification tools and techniques to suit the complexity and audience.
- Understands the technology of the business well enough to shape initial problem statements into solutions that can be evolved iteratively with technical teams.
- Strong understanding of front‑end (FE) requirements and customer experience principles within e‑commerce environments.
- Champions the improvement of analysis and requirements gathering methods and processes.
- Drives incisive and clear analysis of complex work.
- Works with the solution architects and delivery teams to understand system capabilities and ensure customer needs are interpreted into suitable designs, documenting as‑is/to‑be flows and recommending where current or new products are suitable.
- Makes themselves understood when communicating complex issues, whether in‑person, via email or through other channels.
- Promotes open communication of ideas and solutions when communicating with stakeholders.
- Maintains consistent presence in the Ecommerce Team, building strong relationships with stakeholders and be seen as the go‑to person for technical questions.
- Turn high level epics into detailed stories capturing both functional and non‑functional requirements with acceptance criteria.
- Work with developers during the delivery of these stories to clarify issues and perform further analysis to alleviate blockers.
Collaborating working and stakeholder management
- Has skills to listen and communicate to both business and delivery teams so that the documentation produced can be actioned by delivery teams or be adopted into business process.
- Collaborate with Delivery Managers or Project Managers on estimates of effort from delivery teams or business teams, and to elevate issues and blockers that need to be resolved.
- Taking a holistic view of business requirements to ensure business objective and perspective is understood and shared when working toward the solution.
- Support an environment where everyone in the business feels they are able to contribute ideas and give feedback on our products.
- Recognise differences in opinion or approach with the ability to bring this together and create a consensus to maintain progress towards the best solution.
Third party supplier management
- Support scoping and analysis of 3rd party services.
- Support RFP processes with 3rd party providers.
- Support integrations and implementations of 3rd party services.
What We Offer
- Competitive salary & targeted annual bonus scheme.
- Generous Boden clothing allowance!
- 30% discount on all current clothing ranges.
- 25 days Holiday annually, plus Bank Holidays.
- Online Portal with an array of discounts on retail & entertainment.
- Virtual GP Service for you and your household!
- Free onsite parking and subsidised café.
We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best‑of‑British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.
What We Are Looking For
- Preferable to have a digital retail background.
- A proactive, solution driven attitude is demonstrated at all times.
- Superb written and verbal communication skills at the right level of detail dependant on the audience.
- Excellent people skills and can influence at all levels with a positive attitude.
- Flexible in approach and strong on teamwork.
Business Analyst (12 Month FTC) employer: Boden
Contact Detail:
Boden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Boden's values and recent projects. Show us how your skills align with our mission of creating an ethical and inclusive customer experience.
✨Tip Number 3
Practice your communication skills! Since you'll be collaborating with various teams, being able to clearly articulate your thoughts and ideas is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Boden family.
We think you need these skills to ace Business Analyst (12 Month FTC)
Some tips for your application 🫡
Show Your Passion for Ecommerce: When writing your application, let us see your enthusiasm for Ecommerce technology and customer experiences. Share any relevant projects or experiences that highlight your interest in creating intuitive customer journeys.
Be Clear and Concise: We love a good story, but when it comes to your application, clarity is key! Make sure to communicate your skills and experiences in a straightforward manner, especially when discussing complex analysis tasks or technical challenges you've tackled.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your background aligns with our values and the specific requirements of the Business Analyst role. We want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Boden family!
How to prepare for a job interview at Boden
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of Ecommerce technology and front-end experiences. Be ready to discuss how site functionality impacts customer journeys, as this will show your genuine interest in the role and the company.
✨Communicate Clearly
Practice explaining complex ideas in simple terms. Since you'll be working with various stakeholders, being able to communicate effectively is key. Think about examples from your past where you successfully conveyed technical information to non-technical audiences.
✨Show Your Collaborative Spirit
Boden values teamwork, so come prepared with examples of how you've worked collaboratively in the past. Highlight situations where you’ve brought together different opinions to reach a consensus, as this will resonate well with their culture.
✨Be Proactive and Solution-Oriented
Demonstrate your proactive attitude by discussing times when you identified problems and proposed solutions. Boden is looking for someone who can drive improvements, so showcasing your solution-driven mindset will set you apart.
