Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team, enhancing experiences for our German-speaking customers.
- Company: Join Boden, a stylish and inclusive brand that values collaboration and fun.
- Benefits: Competitive salary, generous clothing allowance, 30% discount, and 33 days holiday.
- Why this job: Shape the future of customer service in a pivotal leadership role.
- Qualifications: Fluent in German and English, with proven team management experience.
- Other info: Enjoy hybrid working and a supportive, high-performance culture.
The predicted salary is between 36000 - 60000 £ per year.
Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.
We are seeking a highly motivated Customer Service Team Manager fluent in German to lead and inspire our customer service team, delivering exceptional experiences for our German-speaking customers. As part of the contact centre leadership team, you will support senior management in driving performance, quality, and efficiency across the team. This is a newly created role, established to enhance the service we provide in these key markets. It’s an exciting opportunity to join at a pivotal time and play a key role in shaping our success moving forward.
Hybrid/flexible working: Based in our Leicester office.
Team size: You’ll lead a close-knit group of 12–14 Customer Service Advisors.
Work pattern: 8am–4pm and 1 in 5 weekends.
What You Will Do:
- Use performance data to identify areas for improvement, diagnose root causes of underperformance, and implement actions to improve customer experience and KPI delivery.
- Drive a high-performance culture through coaching, performance management, and leading by example.
- Communicate clearly and consistently with your team, ensuring messages are understood and acted upon.
- Work with HR/People teams to conduct formal performance discussions in alignment with company policies.
- Act as an escalation point for customer issues, empowering your team to resolve queries effectively.
- Identify and develop talent within your team, fostering self-managed, high-performing teams.
- Recognise high performance, retain top talent, and inspire your team to deliver amazing customer experiences aligned with our values.
What We Are Looking For:
- Proven experience leading or managing a team, ideally in a customer-facing environment.
- Strong coaching and performance management skills with a track record of driving measurable improvements.
- Ability to thrive in a fast-paced environment, managing multiple priorities effectively.
- Fluency in German and English (written and spoken at C1 level or native proficiency).
- Excellent communication, collaboration and stakeholder management skills.
- Emotionally intelligent, adaptable, and resilient, with the ability to lead through change.
- Strong understanding of customer service operations.
- Excellent written and verbal communication skills.
- Ability to simplify complex policies/processes into clear guidance.
- An analytical and problem-solving mindset.
- Comfortable with data analysis and reporting.
- Proactive, detail-oriented, and improvement-focused.
What We Offer:
- Competitive salary & targeted annual bonus scheme.
- Generous Boden clothing allowance!
- 30% discount on all current clothing ranges.
- 33 days Holiday annually (pro-rated for part-time), inclusive of bank holidays.
- Bank holidays are considered standard working days.
- Online Portal with an array of discounts on retail & entertainment.
- Virtual GP Service for you and your household!
- Free onsite parking.
Bilingual Customer Service Team Manager – German Speaking employer: Boden
Contact Detail:
Boden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Team Manager – German Speaking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Bilingual Customer Service Team Manager role – you never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've inspired teams in the past. Highlight your coaching skills and how you've driven performance improvements – this is what Boden values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Boden.
We think you need these skills to ace Bilingual Customer Service Team Manager – German Speaking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about delivering exceptional experiences for our German-speaking customers!
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in leading teams and managing performance. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to communicate your ideas and experiences. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Boden!
How to prepare for a job interview at Boden
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Boden’s values and mission. Understand what makes their customer service unique, especially for German-speaking customers. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you've driven performance improvements. Be ready to discuss specific situations where you’ve inspired your team to deliver exceptional customer experiences.
✨Be Data Savvy
Since the role involves using performance data, brush up on your analytical skills. Be prepared to discuss how you’ve used data to identify issues and implement solutions in previous roles. This will demonstrate your ability to enhance customer service operations effectively.
✨Practice Your Communication
As a bilingual manager, clear communication is key. Practice articulating your thoughts in both German and English. Think about how you can simplify complex processes into easy-to-understand guidance, as this will be crucial in your role at Boden.
