The Workplace and Operations Lead in London will oversee workplace experience and day-to-day building operations across a London portfolio. This visible, client-facing role brings together front-of-house service, building operations and service partner delivery.
The Role
- Lead workplace experience, front-of-house and operational support teams.
- Develop workplace programmes and maintain service standards for colleagues and visitors.
- Oversee planned preventive maintenance, minor works and day-to-day building operations.
- Coordinate service partners, contractor inductions and delivery of contracts under your ownership.
- Manage budgets, forecasts, financial targets and timely client reporting.
- Maintain safety and risk procedures, incident response and business continuity plans.
About You
- Experience in facilities management, building operations, workplace experience, hospitality or a related customer-facing environment.
- Experience leading teams and managing complex site or portfolio service delivery.
- Financial management experience covering budgets, forecasting and cost control.
- Strong communication, stakeholder management and customer service skills.
- Experience working in a regulated environment; financial services experience is preferred.
- Ideally, a relevant degree or equivalent; IWFM or RICS qualifications would be beneficial.
What's in it for You?
- Salary of £80,000 £90,000 per year.
- Permanent position based at a London client site.
- Monday to Friday working pattern.
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Workplace and Operations Lead employer: Boden Group
Boden Group is an exceptional employer, offering a dynamic work environment in Weybridge where you can truly make an impact as a Workplace Manager. With a focus on employee engagement and a supportive culture, you'll have the opportunity to develop your skills while enjoying a flexible work schedule that includes 4 days on-site and 1 day working from home. Join us to be part of a global organisation that values proactive individuals who take ownership and foster a vibrant workplace experience.
