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- Tasks: Provide top-notch customer service and support for contract management.
- Company: Join a leading FM provider with over 70,000 employees worldwide.
- Benefits: Competitive salary of £24K/year and a supportive work environment.
- Why this job: Be part of a dynamic team and contribute to business success.
- Qualifications: GCSEs in Maths and English, strong PC skills, and customer service experience.
- Other info: Opportunity for career growth in a collaborative atmosphere.
The predicted salary is between 19200 - 28800 £ per year.
To provide exceptional customer service and business support to contribute to the continued growth and success of the Business.
The purpose of the Contract Support is to support the Lead Contract Support with all aspects of the contract. Take ownership and co-ordinate the day-to-day reactive tasks.
Main duties and responsibilities:- Review and ensure that Finance Sheets are kept up to date and all quoted works are quoted in a timely manner.
- Communicate with client throughout the process of the quoted works being completed from initial raising and acceptance right through to customer satisfaction after works are completed.
- Provide cover for the Contract Support Team during training/annual leave/sickness.
- Ensure the timesheets for the engineers are posted on a timely basis before the weekly cut-off and ensuring the accuracy of the data input.
- Ensure that Observations are raised on Harbour in a timely basis and send status reminders to the team throughout each month.
- Undertake general office duties relating to the contract including:
- Correspondence and filing.
- Stationery ordering and administration.
- Subcontractor’s administration.
- Toolbox Talks/Legislation process updates within logbooks.
- Archiving.
- Contract escalation process.
- Updating of sub-contractor emergency contact details.
- Ordering of engineer’s uniform.
- A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
- Good PC based skills, with experience in Microsoft Applications – intermediate to advanced level.
- Ability to work independently and with minimal supervision.
- Team Player.
- Previous experience of a customer-facing role.
- Some financial experience would be an advantage.
Contract Support in Wales employer: Boden Group
Contact Detail:
Boden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Contract Support role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and contract management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a simple presentation that highlights your experience with finance sheets, customer communication, and office duties. This can really set you apart during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contract Support in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant financial skills to show us you're a great fit for the Contract Support role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your background aligns with the responsibilities of the role. Keep it friendly and professional!
Show Off Your Tech Skills: Since we’re looking for someone with good PC skills, don’t forget to mention your proficiency in Microsoft Applications. If you have any specific examples of how you've used these skills in previous roles, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Boden Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Contract Support role. Familiarise yourself with the key responsibilities like managing finance sheets and communicating with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you resolved issues or improved customer satisfaction, as this will demonstrate your suitability for the job.
✨Brush Up on Your Tech Skills
Given the emphasis on Microsoft Applications, it’s a good idea to review your skills in Excel, Word, and any other relevant software. Be ready to discuss how you've used these tools in previous roles, especially in relation to data management and reporting.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the company culture, team dynamics, or specific challenges the Contract Support team faces. This shows that you’re engaged and serious about finding the right fit for both you and the company.
