At a Glance
- Tasks: Lead operational management of FM contract in a complex healthcare estate.
- Company: Dynamic healthcare organisation focused on service continuity and compliance.
- Benefits: Permanent role with competitive salary and bonus opportunities.
- Other info: Exciting site undergoing significant changes with excellent career growth potential.
- Why this job: Make a real difference in critical healthcare environments while leading a dedicated team.
- Qualifications: Strong background in Hard FM or M&E, ideally in healthcare settings.
The predicted salary is between 46000 - 52000 £ per year.
You will be responsible for the operational management of an FM contract across a large and complex healthcare estate. This includes ensuring compliance, meeting SLA and KPI targets, and overseeing the delivery of both planned and reactive maintenance activities. You will lead a sizeable operational team and play a central role in maintaining service continuity within a live, critical healthcare environment.
Key Responsibilities
- Oversee day-to-day Hard FM operations across the estate
- Manage and monitor operational performance against SLA and KPI targets
- Lead teams spanning Operations Managers, Helpdesk, M&E Engineers, Electricians, and Fabric and Grounds
- Drive effective delivery of PPM and reactive maintenance programmes
- Chair daily operational meetings and manage monthly performance reporting
- Attend compliance meetings covering Water, Ventilation, Electrical, and Medical Gas
- Serve as a key point of contact between operational stakeholders
- Support ongoing construction and infrastructure projects across the site
- Ensure full operational compliance within a live healthcare environment
About the Site
The estate is large and operationally complex, comprising PFI and retained estate buildings, community buildings, a multi-storey car park, and live emergency and urgent care environments. The site is currently undergoing significant change, including a major cladding replacement programme, ongoing construction activity, and wider estate restructuring.
What We're Looking For
- A strong Hard FM or M&E background, ideally with progression from an engineering discipline
- Experience within healthcare, NHS, PFI, or other critical environments
- Proven ability to lead and manage large operational engineering teams
- Sound knowledge of PPM, reactive maintenance, compliance, and SLA/KPI management
- Experience working within live operational healthcare settings
- The ability to challenge contractors and drive accountability across teams
Desirable Qualifications and Experience
- HNC, HND, or Level 4 technical qualification
- AP status in Water, Electrical, or Medical Gas is highly desirable
- Experience within PFI environments
- Familiarity with CAFM systems such as Maximo
Package
Bonus Permanent, static site-based role
To be considered, please apply with an up to date CV.
Senior Healthcare FM Operations Lead - SLA & Compliance employer: Boden Group
As a Senior Healthcare FM Operations Lead, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to excellence in healthcare facilities management is matched by our dedication to fostering a collaborative culture, where your expertise will directly impact the quality of care provided to patients. With a focus on compliance and operational efficiency, you will be part of a team that values innovation and accountability, all while working on a large, complex estate that is at the forefront of healthcare transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Healthcare FM Operations Lead - SLA & Compliance
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and FM sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've successfully managed operational performance in the past. We want to hear your success stories that showcase your leadership skills!
✨Tip Number 3
Showcase your problem-solving skills! In a live healthcare environment, things can get tricky. Be prepared to share examples of how you’ve tackled challenges in previous roles, especially around compliance and maintenance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Senior Healthcare FM Operations Lead role!
We think you need these skills to ace Senior Healthcare FM Operations Lead - SLA & Compliance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Senior Healthcare FM Operations Lead role. Highlight your Hard FM or M&E background, especially any experience in healthcare settings, to show us you’re the right fit.
Showcase Your Leadership Skills:Since you'll be leading a sizeable operational team, it’s crucial to demonstrate your leadership abilities. Include examples of how you've successfully managed teams and driven performance against SLA and KPI targets in your previous roles.
Be Clear on Compliance Knowledge:We want to see your understanding of compliance within a live healthcare environment. Mention any relevant experience you have with compliance meetings or managing operational performance related to Water, Ventilation, Electrical, and Medical Gas.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Boden Group
✨Know Your Stuff
Make sure you brush up on your Hard FM and M&E knowledge. Understand the key compliance areas like Water, Ventilation, Electrical, and Medical Gas. Being able to discuss these topics confidently will show that you're not just familiar with the jargon but can also apply it in a live healthcare environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large operational teams in the past. Think about specific challenges you faced and how you overcame them. This role requires strong leadership, so demonstrating your ability to manage and motivate a team will be crucial.
✨Understand SLA and KPI Management
Familiarise yourself with what SLA and KPI targets look like in a healthcare setting. Be ready to discuss how you've monitored performance against these metrics in previous roles. Showing that you can drive accountability and challenge contractors will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, especially in a live operational context. Think through potential scenarios related to maintenance issues or compliance challenges and prepare your responses. This will demonstrate your problem-solving skills and readiness for the complexities of the role.
