At a Glance
- Tasks: Support key contracts by monitoring performance and implementing business improvements.
- Company: Dynamic facilities management company focused on continuous improvement.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for growth in a fast-paced, supportive team.
- Why this job: Make a real impact by enhancing performance and driving operational excellence.
- Qualifications: Experience with facilities management systems and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
The main function of the role is to support the performance of a key contract through the production of reports, management/support of KPI/SLA performance and implementation of business improvement activities to show continuous improvement.
Role Responsibilities:
- Review the performance monitoring model for the account in relation to the running and operational of the day-to-day helpdesk/scheduling activities and interaction with the operational teams.
- To monitor, action, and ensure adherence to SLA/KPIs for both planned and reactive maintenance.
- Educating, training, and supporting the account teams in the performance model and ways to improve performance/communication.
- Supporting the design of business processes for the scheduling of Planned and reactive tasks.
- Developing and issuing performance and operational reporting.
- Attending and contributing to internal and external performance meetings.
- Acting as the central coordinator for business improvement with regards to schedule and KPI adherence.
- To have a very good knowledge of CAFM systems/pay mech and performance reporting/management.
CORE COMPETENCIES (Experience, Knowledge, Communications and Working Relationships):
- Extensive experience with facilities management/CAFM systems, such as Concept/Planon/Maximo.
- Good, rounded experience of facilities management operational activities, hard services.
- Familiarity with process improvement techniques are desirable, but not required.
- Good communicator at all levels.
- Good problem-solving ability.
Knowledge:
- Advanced to expert Microsoft Excel skills are essential.
- A good comprehension of engineer scheduling is required.
- A reasonable to intermediate understanding of process management is required.
- A thoroughly adept communicator, with the ability to convey complex concepts in simple language.
- Personable and empathetic, with the ability to engage with managers at all levels within the organisation (ranging from the Business Unit Director to the engineering team).
- Technically minded, with the ability to recognise information technology solutions to solve operational constraints.
- Process oriented, with the understanding that most business problems can be analysed through understanding business process.
- Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
Performance & Compliance Manager- FM employer: Boden Group
As a Performance & Compliance Manager at our company, you will thrive in a dynamic work environment that prioritises employee development and continuous improvement. We offer comprehensive training programmes, a collaborative culture, and the opportunity to make a tangible impact on key contracts while working alongside experienced professionals in facilities management. Located in a vibrant area, our workplace fosters innovation and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Performance & Compliance Manager- FM
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its performance metrics. Understand their KPIs and SLAs so you can discuss how your experience aligns with their goals. Show them you’re not just another candidate; you’re the one they need to boost their performance!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers. Focus on showcasing your problem-solving skills and your ability to communicate complex ideas simply. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team. Let’s get you that Performance & Compliance Manager role!
We think you need these skills to ace Performance & Compliance Manager- FM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Performance & Compliance Manager role. Highlight your experience with facilities management and any relevant CAFM systems you've worked with. We want to see how your skills align with our needs!
Showcase Your Skills:Don’t forget to showcase your advanced Excel skills and any process improvement techniques you’re familiar with. We love seeing candidates who can demonstrate their problem-solving abilities and technical mindset.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. We appreciate a personable touch, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Boden Group
✨Know Your KPIs Inside Out
Make sure you understand the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've monitored and improved these in past positions, as this will show your familiarity with performance management.
✨Showcase Your Excel Skills
Since advanced Excel skills are essential for this role, prepare to demonstrate your proficiency. Bring examples of reports you've created or data analyses you've conducted, and be ready to explain how these contributed to business improvements.
✨Communicate Clearly and Confidently
As a Performance & Compliance Manager, you'll need to convey complex ideas simply. Practice explaining your previous experiences in a straightforward manner, focusing on how you engaged with different teams and stakeholders to drive performance.
✨Be Ready to Discuss Process Improvement
Even if you don't have extensive experience with process improvement techniques, be prepared to talk about any relevant experiences. Think of times when you've identified inefficiencies and proposed solutions, as this will highlight your problem-solving abilities.
