At a Glance
- Tasks: Lead technical teams and ensure top-notch Hard FM services across premium London sites.
- Company: Join a leading facilities management provider with a focus on operational excellence.
- Benefits: Earn up to £80,000, enjoy a 10% bonus, and access excellent benefits.
- Other info: Dynamic work environment with opportunities for ongoing learning and professional growth.
- Why this job: Make a real impact in a senior leadership role while developing your career.
- Qualifications: Degree in Engineering or related field, with strong leadership and technical skills.
A leading facilities management provider is seeking a Senior Technical Services Manager (Cluster Lead) to oversee the delivery of Hard FM services across a portfolio of premium London sites. This is a senior leadership opportunity where you'll drive operational excellence, lead technical teams and build strong client relationships while ensuring the highest standards of compliance and service delivery.
The Role
- Lead and develop a team of Technical Services Managers, engineers and support staff across a multi-site portfolio.
- Oversee the delivery of Hard FM services, ensuring all PPMs, reactive maintenance and small projects are completed to agreed SLA and KPI standards.
- Manage statutory compliance, health and safety, permits to work, RAMS and safe systems of work.
- Lead contractor and subcontractor performance, ensuring quality, compliance and operational excellence.
- Build trusted relationships with clients, acting as the senior point of contact for technical service delivery and escalations.
- Support budget management, cost control and commercial performance across the contract.
- Drive continuous improvement, engineering resilience, lifecycle planning and business continuity initiatives.
- Produce clear operational and compliance reports for internal and client stakeholders.
About You
- A Degree, HND or equivalent qualification in Engineering or a technical discipline.
- Strong multi-disciplinary knowledge across electrical, mechanical, HVAC, life safety systems and BMS.
- IOSH qualification as a minimum (NEBOSH desirable).
- Proven leadership experience within a Hard FM or Technical Services environment.
- Experience managing technical teams across multi-site operations.
- Strong understanding of statutory compliance, risk management and contractor management.
- Excellent communication, stakeholder management and commercial awareness.
What's in it for You?
- Salary up to £80,000 depending on experience.
- 10% annual bonus.
- 25 days annual leave plus bank holidays.
- Pension scheme.
- Employee Assistance Programme and 24/7 Virtual GP.
- Wellbeing platform and employee discounts.
- Ongoing learning and professional development opportunities.
- Cycle to Work scheme and a comprehensive employee benefits package.
Working Hours: Monday-Friday, 8:30am-5:00pm. This is a site-based role in Central London, with travel across a small London portfolio approximately two days per week.
To apply for the position of Senior Technical Services Manager, click Apply Now and send your CV to Curren Sandhu. Interviews are taking place now, so don't miss this opportunity to join a leading facilities management organisation delivering excellence across a prestigious London portfolio.
