We are currently hiring for a Senior Technical Services Manager to lead Hard FM and technical service delivery across a prestigious London portfolio for a high-profile client.
This is a senior, highly visible cluster-lead position. You will lead a small technical team, including two Technical Services Managers and site engineering resource, while acting as a confident and credible senior point of contact for the client and key stakeholders. The successful candidate will need to build trust quickly, communicate clearly at all levels and bring a proactive, solutions-focused approach to service delivery.
The role also has a strong commercial focus. You will support budget management, cost control and overall contract performance, while identifying opportunities to improve services, drive efficiencies and introduce innovation across the portfolio.
Key responsibilities:
- Lead, manage and develop the Technical Services and Administration teams
- Ensure delivery of all Hard FM services to agreed SLA and KPI standards
- Manage planned preventative maintenance (PPM), reactive works and small projects
- Oversee contractor and subcontractor performance and compliance
- Ensure all statutory and health and safety compliance obligations are met
- Manage permits to work, RAMS and safe systems of work
- Support financial performance through cost control and budgeting
- Build strong client relationships and manage escalations effectively
- Drive innovation, process improvement and operational efficiencies
- Support lifecycle planning, engineering resilience and business continuity initiatives
- Produce clear operational and compliance reporting for stakeholders
- Degree, HND or equivalent qualification in an engineering or technical discipline (a technical component is required)
- Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
- Leadership experience within Hard FM or Technical Services environments
- Experience managing teams across multi-site operations
- Strong understanding of statutory compliance and risk management
- Excellent stakeholder management and communication skills
- Commercial and financial awareness
- Experience managing contractors and supply chain partners
- IOSH, NEBOSH or equivalent health and safety qualification
- Electrical NVQ
- AM2
Package:
- Salary: Up to £80,000 DOE
- Hours: Monday to Friday, 08:30 to 17:00
- Location: London W1, with travel across other central London sites approximately 2 days per week
- 10% bonus
- Employee benefits package
- Opportunities for professional development
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Senior Manager Technical Services in London employer: Boden Group
Boden Group is an exceptional employer, offering a dynamic work environment in Weybridge where you can truly make an impact as a Workplace Manager. With a focus on employee engagement and a supportive culture, you'll have the opportunity to develop your skills while enjoying a flexible work schedule that includes 4 days on-site and 1 day working from home. Join us to be part of a global organisation that values proactive individuals who take ownership and foster a vibrant workplace experience.
