At a Glance
- Tasks: Lead the operations of a major new workplace campus in South West London.
- Company: Join a dynamic team at a flagship corporate site.
- Benefits: Competitive salary around £80,000 plus benefits.
- Other info: Opportunity for career growth in a high-profile role.
- Why this job: Make a real impact by leading a complex, multi-building environment.
- Qualifications: Senior FM leadership experience in corporate or large campus settings.
The predicted salary is between 80000 - 80000 £ per year.
Boden Group are supporting a confidential client with the appointment of a Site Operations Director for a major new workplace campus in South West London. This is a high-profile, site-based leadership role, responsible for mobilising, stabilising and leading the day-to-day operation of a complex, multi-building corporate office environment. The site will support around 3,000 people and will require a senior FM leader who can bring structure, pace, visibility and confidence from day one.
The role will take ownership of integrated facilities management across hard services, soft services, workplace experience, compliance, commercial performance, service partners, managing agent interfaces and senior stakeholder relationships. This is not a business-as-usual FM role. It is a chance to lead a flagship new site through mobilisation and into long-term operational excellence.
Key responsibilities- Lead the mobilisation and stabilisation of a major new workplace campus.
- Take full operational ownership across multiple buildings and user groups.
- Act as the senior site escalation point for service delivery, stakeholders, tenants and managing agents.
- Lead IFM delivery across hard services, soft services, workplace experience, security, cleaning, catering, reception, logistics and technical services.
- Manage site budgets, P&L, reporting, service charge coordination, cross-charging and savings opportunities.
- Ensure strong compliance across technical, statutory, SHE, risk and supplier management.
- Build and lead a visible, accountable and service-led site team.
- Drive service consistency, customer experience and continuous improvement.
We are looking for a senior FM leader with experience across corporate occupier, managing agent, client-side, IFM or large campus environments. You will need to be commercially strong, operationally credible and confident managing senior stakeholders in a complex workplace setting. Experience in mobilisation, transformation, multi-tenanted offices or flagship corporate sites would be highly advantageous.
For a discreet conversation, contact Boden Group.
Director of Operations in London employer: Boden Group
As a Site Operations Director at our major new workplace campus in South West London, you will join a dynamic and innovative environment that prioritises operational excellence and employee satisfaction. We offer competitive salaries, comprehensive benefits, and a culture that fosters collaboration and professional growth, ensuring that you have the support and resources needed to thrive in this high-profile role. With a focus on leadership and service delivery, you will play a pivotal role in shaping the future of our flagship site while enjoying the vibrant atmosphere of one of London's most exciting locations.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Director of Operations role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how you can bring structure and pace to their new workplace campus. Tailor your examples to show how you’ve successfully led similar projects in the past.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you’ll stand out and show that you’re genuinely interested in the role and the company.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the position and remind them why you’re the perfect fit for leading their site operations.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Site Operations Director. Highlight your experience in managing complex environments and leading teams, as well as any relevant achievements that showcase your operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-profile role. Mention specific experiences that align with the responsibilities listed in the job description, like your success in mobilising new sites or managing senior stakeholders.
Showcase Your Leadership Style:In both your CV and cover letter, make sure to convey your leadership style. We want to see how you build accountable teams and drive service consistency. Share examples of how you've led teams through transformation or improved customer experience in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Boden Group
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of integrated facilities management. Familiarise yourself with hard and soft services, compliance, and stakeholder management. This knowledge will help you demonstrate your operational credibility and confidence during discussions.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach, especially in mobilising and stabilising operations. Think of examples where you've successfully led teams through change or transformation. This will highlight your ability to build a visible and accountable site team.
✨Understand the Campus Environment
Research the specific challenges and opportunities of managing a multi-building corporate office. Be ready to share insights on how you would enhance workplace experience and service consistency for a large user group, as this role is all about creating a positive environment for around 3,000 people.
✨Prepare for Stakeholder Scenarios
Anticipate questions about managing senior stakeholders and service partners. Prepare scenarios where you've effectively navigated complex relationships or resolved conflicts. This will showcase your ability to act as a senior escalation point and maintain strong partnerships.
