Contract Manager- FM Service Provider in London

Contract Manager – Hard Services (Facilities Management)

Location: London (Site-based, 5 days per week)

Sector: Retail / Facilities Management

Client: Global Retail Brand

Package: Up to £65k

The RoleWe are working with a leading Facilities Management service provider to recruit an experienced Contract Manager to oversee the hard services delivery on a flagship contract for a well-known global retail organisation.

This is a site-based role in London, responsible for ensuring first-class operational performance across a complex, fast-paced retail environment. You will act as the key point of contact on site, leading engineers and supply chain partners while maintaining excellent client relationships.

Key Responsibilities

Full responsibility for the day-to-day management of hard FM services, including M&E, HVAC, electrical, mechanical and fabric maintenance

On-site leadership of engineering teams and specialist subcontractors

Ensure statutory compliance, H&S standards and SLA/KPI performance are consistently achieved

Act as the primary client interface, building strong, trusted relationships with site stakeholders

Manage planned and reactive maintenance schedules to minimise disruption to trading environments

Control budgets, variations and lifecycle planning in line with contract requirements

Drive continuous improvement, efficiency and service excellence across the contract

Support audits, reporting and performance reviews with both internal and client teams

About You

Proven experience as a Contract Manager / Site Manager / Hard Services Manager within the FM sector

Strong background in hard services delivery, ideally within retail or other high-footfall environments

Solid technical understanding of M&E systems

Confident managing people, performance and client relationships on site

IOSH (or NEBOSH) desirable; relevant technical qualifications advantageous

Commercially aware, organised and able to operate in a fast-moving, customer-focused environment

Why Apply?

Opportunity to manage a high-profile, blue-chip retail contract

Visible, on-site leadership role with real ownership and influence

Join a reputable FM provider with strong growth and long-term contract security

Competitive salary, benefits and career progression opportunities

#J-18808-Ljbffr