At a Glance
- Tasks: Lead the operations of a major new workplace campus and ensure top-notch service delivery.
- Company: Join Boden Group, supporting a high-profile client in South West London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting chance to make a significant impact in a complex, multi-building setting.
- Why this job: Be at the forefront of transforming a flagship site into a thriving workplace.
- Qualifications: Senior FM leadership experience in corporate or large campus environments.
The predicted salary is between 75000 - 100000 £ per year.
South West London - Major London workplace campus Boden Group are supporting a confidential client with the appointment of a Site Operations Director for a major new workplace campus in South West London. This is a high‑profile, site‑based leadership role, responsible for mobilising, stabilising and leading the day‑to‑day operation of a complex, multi‑building corporate office environment. The site will support around 3,000 people and will require a senior FM leader who can bring structure, pace, visibility and confidence from day one. The role will take ownership of integrated facilities management across hard services, soft services, workplace experience, compliance, commercial performance, service partners, managing agent interfaces and senior stakeholder relationships. This is not a business‑as‑usual FM role. It is a chance to lead a flagship new site through mobilisation and into long‑term operational excellence.
Key responsibilities
- Lead the mobilisation and stabilisation of a major new workplace campus.
- Take full operational ownership across multiple buildings and user groups.
- Act as the senior site escalation point for service delivery, stakeholders, tenants and managing agents.
- Lead IFM delivery across hard services, soft services, workplace experience, security, cleaning, catering, reception, logistics and technical services.
- Manage site budgets, P&L, reporting, service charge coordination, cross‑charging and savings opportunities.
- Ensure strong compliance across technical, statutory, SHE, risk and supplier management.
- Build and lead a visible, accountable and service‑led site team.
- Drive service consistency, customer experience and continuous improvement.
The person
We are looking for a senior FM leader with experience across corporate occupier, managing agent, client‑side, IFM or large campus environments. You will need to be commercially strong, operationally credible and confident managing senior stakeholders in a complex workplace setting. Experience in mobilisation, transformation, multi‑tenanted offices or flagship corporate sites would be highly advantageous.
Director of Operations in Kingston upon Thames employer: Boden Group
As a leading employer in South West London, we offer an exciting opportunity for the Director of Operations to spearhead the launch of a major new workplace campus. Our dynamic work culture fosters collaboration and innovation, while our commitment to employee growth ensures that you will have access to professional development opportunities and the chance to make a significant impact in a high-profile environment. Join us to lead a flagship site that prioritises operational excellence and enhances the workplace experience for thousands of users.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world and let them know you're on the hunt for a Director of Operations role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by diving deep into the specifics of integrated facilities management. Brush up on your knowledge of hard and soft services, compliance, and stakeholder management. Show them you’re not just a candidate, but the right fit for leading their flagship site!
✨Tip Number 3
Don’t underestimate the power of a strong online presence. Update your LinkedIn profile to reflect your experience in mobilisation and transformation within multi-tenanted offices. Engage with relevant content and connect with industry leaders to boost your visibility.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities waiting for you. Tailor your application to highlight your operational excellence and leadership skills, and make sure to follow up after applying to show your enthusiasm.
We think you need these skills to ace Director of Operations in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Director of Operations role. Highlight your experience in managing complex environments and leading teams, as this will show us you’re the right fit for our new workplace campus.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about this role and how your skills align with our needs. Use specific examples from your past experiences to demonstrate your leadership and operational excellence.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like improving service delivery or managing budgets effectively, to give us a clear picture of your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Boden Group
✨Know Your Campus Inside Out
Before the interview, make sure you research the specific workplace campus and its operations. Understand the unique challenges and opportunities it presents, especially in a multi-building environment. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As a Site Operations Director, your leadership style is crucial. Be prepared to discuss how you build and lead teams, especially in high-pressure situations. Share examples of how you've mobilised teams in the past and how you ensure accountability and service excellence.
✨Prepare for Stakeholder Scenarios
Given the senior stakeholder relationships involved, think about potential scenarios you might face. Prepare to discuss how you would handle conflicts or challenges with tenants, managing agents, or service partners. This will highlight your operational credibility and problem-solving skills.
✨Demonstrate Financial Acumen
Since you'll be managing budgets and P&L, brush up on your financial management skills. Be ready to talk about how you've successfully managed budgets in previous roles, identified savings opportunities, and ensured compliance across financial reporting. This will show that you can handle the commercial aspects of the role effectively.
