At a Glance
- Tasks: Lead and manage facilities operations across a diverse portfolio, ensuring top-notch service delivery.
- Company: Dynamic company focused on operational excellence in facilities management.
- Benefits: Competitive daily rate, potential for permanent role, and opportunities for career advancement.
- Other info: Opportunity to work in a fast-paced environment with a focus on continuous improvement.
- Why this job: Make a real impact by driving performance and customer satisfaction in a key leadership role.
- Qualifications: Extensive FM management experience and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
We are currently recruiting for an experienced Operations Manager to take responsibility for the operational delivery and performance of Hard and Soft Facilities Management services across a large, geographically dispersed PFI portfolio. This is a senior operational role focused on service delivery, performance management, people leadership, customer relationships and continuous improvement, rather than being purely technical.
The Role
- Leading the delivery of integrated Hard and Soft FM services across a portfolio of sites.
- Managing and developing multidisciplinary operational teams.
- Monitoring and improving KPIs, SLAs and service performance.
- Managing subcontractors, suppliers and supply-chain partners.
- Coordinating planned, reactive and lifecycle maintenance activities.
- Ensuring effective use of CAFM systems, workflow controls and performance reporting.
- Managing operational risks and leading service recovery where required.
- Building strong relationships with clients, customers and key stakeholders.
- Driving continuous improvement and embedding new processes and ways of working.
- Supporting commercial performance through effective resource, supplier and contract management.
- Ensuring compliance with contractual, statutory, health & safety and safeguarding requirements.
- Supporting senior management with operational strategy and deputising where required.
About You
- Significant Facilities Management operational management experience.
- Experience managing both Hard and Soft FM services.
- Strong experience working to KPIs, SLAs and contractual performance regimes.
- Proven people management and leadership experience.
- Experience managing subcontractors, suppliers and contracts.
- Experience using CAFM systems and performance reporting tools.
- Strong client and stakeholder management skills.
- Commercial awareness and experience managing budgets and service performance.
- Excellent organisational, planning and problem-solving abilities.
- A full UK driving licence.
- The ability to obtain an enhanced DBS clearance.
Experience within PFI/PPP, education, healthcare or public-sector FM environments would be highly advantageous. IOSH Managing Safely or an equivalent qualification would also be desirable.
The Opportunity
This is an excellent opportunity for an experienced FM Operations Manager to take ownership of a significant contract, lead multidisciplinary teams and play a key role in driving operational excellence, customer satisfaction and continuous improvement across a large portfolio. There is the opportunity to go permanent with this role, with a salary of up to £60,000 offered.
Interim Operations Manager employer: Boden Group
As an Operations Manager in London, you will be part of a leading Facilities Management provider renowned for its commitment to operational excellence and employee development. The company fosters a collaborative work culture that values innovation and technical expertise, offering competitive salaries, car allowances, and paid overtime, alongside structured career progression opportunities including specialised training. Join a dynamic team where your leadership skills will thrive in a prestigious, mission-critical environment, ensuring both personal and professional growth.
