At a Glance
- Tasks: Lead service excellence and client retention for a £15M commercial cleaning portfolio.
- Company: Join a friendly, rapidly growing market leader in commercial cleaning.
- Benefits: Competitive salary, flexible hours, equity influence, and development opportunities.
- Other info: Enjoy a supportive culture with autonomy to drive change and career growth.
- Why this job: Shape service delivery and make a real impact in a dynamic environment.
- Qualifications: Proven leadership in service delivery within commercial cleaning or facilities management.
Step into a high-influence, senior leadership role where you will define service excellence, champion client retention, and shape the quality delivery framework for a growing £15M national commercial cleaning portfolio. Are you an accomplished operations or service delivery executive within the commercial cleaning or facilities management sector? A well-established, friendly, and rapidly growing market leader in the commercial cleaning space is seeking a permanent Head of Service Delivery to join its senior leadership team in Wokingham. This role is the ultimate custodian of service quality. Working hand-in-hand with the Head of Operations, you will step back from daily firefighting to focus on strategic consistency, governance, high-level client relationship ownership, and scalability.
The Role
- Drive Service Excellence & KPIs: Take strategic ownership of service quality, compliance, and contract performance across all customer sites, consistently tracking and elevating SLA and KPI metrics.
- Mastermind Client Retention: Own and cultivate senior-level client relationships, proactively leading structured service reviews, handling escalations with total professionalism, and securing long-term contract retention.
- Lead Contract Remediation: Strategically identify underperforming or vulnerable commercial contracts, designing and deploying robust operational improvement plans to restore gold-standard delivery.
- Partner with Operations: Collaborate intimately with the Head of Operations and their regional execution teams to ensure on-the-ground service solutions remain practical, compliant, and highly scalable.
- Spearhead Complex Mobilisations: Provide senior oversight and directional leadership during the initial rollout and operational mobilization phases of larger, multi-site corporate contracts.
- Support Commercial Growth: Work alongside the Sales and Tendering teams, providing critical operational insights, service design data, and participating in high-value client pitches or presentations.
You
- Sector Leadership Background: Proven experience operating in a senior service delivery, operations management, or directorate role specifically within the commercial cleaning or hard/soft facilities management industries.
- Multi-Site Scale Experience: A strong track record of managing expansive, distributed multi-site service networks and driving large-scale performance turnarounds.
- Elite Stakeholder Diplomacy: Exceptional communication and relationship-building skills, with demonstrated experience collaborating with high-profile corporate clients and institutional stakeholders.
- Analytical & Strategic Mindset: A solutions-focused approach backed by an in-depth understanding of technical service standards, continuous improvement methodologies, and commercial governance frameworking.
- Mobility & Logistics: A full UK Driving Licence and the flexibility to travel regularly across customer sites throughout southern England, alongside attendance at the Wokingham Head Office.
- Right to Work: Full existing eligibility to work in the UK and a background suitable for securing satisfactory professional references.
What’s in it for you?
This business has built an exceptional reputation since 1999 by combining high-value commercial solutions with a fiercely guarded personal touch. They champion an agile, supportive, and non-corporate team culture where senior leaders possess genuine autonomy to effect change.
This permanent position offers:
- A highly competitive basic salary (commensurate with senior leadership experience).
- A balanced 37.5-hour working week with flexible operational hours tailored to your preferences and business needs.
- Real, tangible equity of influence over the service delivery model of an expanding business.
- Clear pathways for continuous personal, commercial, and executive development.
- Corporate employee rewards, performance recognition programs, and free parking at the Wokingham head office.
- A comprehensive business mileage allowance covering all regional client site travel.
Apply Now! To apply for the position of Head of Service Delivery, click ‘Apply Now’ and submit your CV to the recruitment team today.
Head of Service employer: Boden Group
Join a well-established and rapidly growing market leader in the commercial cleaning sector, where you will enjoy a supportive and non-corporate team culture that values autonomy and innovation. With a competitive salary, flexible working hours, and clear pathways for personal and professional development, this role offers you the chance to make a significant impact on service delivery while enjoying comprehensive benefits including performance recognition and a generous mileage allowance. Located in Wokingham, you will be part of a dynamic environment that champions client retention and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Boden Group.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Boden Group.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Boden Group, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Boden Group that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Boden Group specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Boden Group will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Boden Group
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Boden Group a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Boden Group.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Boden Group, showcasing your work ethic and the quality of your previous roles in janitorial services.
