At a Glance
- Tasks: Lead the facilities management team for residential properties, ensuring top-notch operations and resident satisfaction.
- Company: Join a leading residential and build-to-rent business making a difference in community living.
- Benefits: Enjoy competitive pay, flexible locations, and opportunities for professional growth.
- Other info: Work from London, Manchester, or Birmingham and make an impact in the facilities sector.
- Why this job: Be part of a passionate team creating incredible living spaces with a focus on sustainability.
- Qualifications: Senior FM experience preferred; certifications like IWFM or MRICS are a plus.
The predicted salary is between 57600 - 75600 £ per year.
Site Operations Director
South West London - Major London workplace campus
Circa £80,000 + Benefits
Boden Group are supporting a confidential client with the appointment of a Site Operations Director for a major new workplace campus in South West London.
This is a high-profile, site-based leadership role, responsible for mobilising, stabilising and leading the day-to-day operation of a complex, multi-building corporate office environment. The site will support around 3,000 people and will require a senior FM leader who can bring structure, pace, visibility and confidence from day one.
The role will take ownership of integrated facilities management across hard services, soft services, workplace experience, compliance, commercial performance, service partners, managing agent interfaces and senior stakeholder relationships.
This is not a business-as-usual FM role. It is a chance to lead a flagship new site through mobilisation and into long-term operational excellence.
Key responsibilities
- Lead the mobilisation and stabilisation of a major new workplace campus.
- Take full operational ownership across multiple buildings and user groups.
- Act as the senior site escalation point for service delivery, stakeholders, tenants and managing agents.
- Lead IFM delivery across hard services, soft services, workplace experience, security, cleaning, catering, reception, logistics and technical services.
- Manage site budgets, P&L, reporting, service charge coordination, cross-charging and savings opportunities.
- Ensure strong compliance across technical, statutory, SHE, risk and supplier management.
- Build and lead a visible, accountable and service-led site team.
- Drive service consistency, customer experience and continuous improvement.
The person
- We are looking for a senior FM leader with experience across corporate occupier, managing agent, client-side, IFM or large campus environments.
- You will need to be commercially strong, operationally credible and confident managing senior stakeholders in a complex workplace setting.
- Experience in mobilisation, transformation, multi-tenanted offices or flagship corporate sites would be highly advantageous.
For a discreet conversation, contact Boden Group.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Facilities Management in London
✨Tip Number 1
Network with professionals in the facilities management sector, especially those with experience in residential and build-to-rent properties. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you successfully led a team or managed projects. Highlight your ability to optimise operations and enhance asset value, as these are key responsibilities for the role.
✨Tip Number 3
Familiarise yourself with sustainability initiatives and energy efficiency programs, as these are increasingly important in facilities management. Be prepared to discuss how you can implement such strategies in your potential role.
✨Tip Number 4
Research the company’s portfolio and understand their approach to resident satisfaction. Prepare examples of how you have previously improved service quality or maintained assets, as this will demonstrate your alignment with their values.
We think you need these skills to ace Head of Facilities Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities management, particularly in residential settings. Emphasise any relevant certifications and your proficiency with CAFM systems.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for residential communities and your leadership skills. Mention specific achievements in previous roles that demonstrate your ability to optimise operations and enhance asset value.
Highlight Relevant Experience:In your application, focus on your experience in managing teams and budgets. Provide examples of how you've successfully implemented sustainability initiatives or improved resident satisfaction in past positions.
Showcase Your Knowledge:Demonstrate your understanding of the facilities management landscape, especially in build-to-rent and social housing sectors. Mention any innovative strategies you've employed to drive property value and improve service delivery.
How to prepare for a job interview at Boden Group
✨Showcase Your Facilities Management Expertise
Make sure to highlight your experience in facilities management, especially in residential settings. Discuss specific projects you've led or contributed to, focusing on how you optimised operations and enhanced asset value.
✨Demonstrate Leadership Skills
As a Head of Facilities, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, including any challenges you faced and how you overcame them. This will show your potential employer that you're ready for the responsibility.
✨Discuss Sustainability Initiatives
Given the emphasis on sustainability in the job description, be prepared to talk about any energy efficiency programs or sustainability initiatives you've implemented. Share measurable outcomes to demonstrate your impact.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare insightful questions about the company's approach to facilities management, their vision for the future, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
