At a Glance
- Tasks: Help military families by resolving their concerns with care and urgency.
- Company: Leading facilities management company focused on exceptional service.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on empathy and professionalism.
- Why this job: Make a real difference in the lives of military families every day.
- Qualifications: Customer service experience, strong communication skills, and multitasking ability.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about helping people and delivering exceptional service? A leading company in the facilities management industry is hiring a Customer Experience Advisor in Greater London. This role is your opportunity to take ownership and make a real difference in the lives of military families by ensuring their concerns are resolved with care and urgency.
The Role
- Act as the primary advocate for military families, addressing their concerns with professionalism.
- Manage a high volume of inbound and outbound calls and shared inboxes, balancing multiple priorities.
- Resolve customer queries efficiently, preventing escalations and ensuring satisfaction.
- Track progress and maintain accurate records using internal systems and tools like Excel.
- Build rapport quickly with families, demonstrating empathy and understanding in challenging situations.
You
- Proven customer service experience, particularly in telephone interactions.
- Strong communication skills and a solution-focused approach.
- Ability to work under pressure while maintaining professionalism.
- High level of organization and multitasking capability.
- A proactive attitude and willingness to learn in a fast-paced environment.
What’s in it for you? This organisation is dedicated ...
Customer Experience Advisor in Hampshire employer: Boden Group
This leading facilities management company in Greater London is an exceptional employer, committed to fostering a supportive work culture that prioritises the well-being of its employees and the military families they serve. With a focus on professional development and growth opportunities, employees are encouraged to enhance their skills while making a meaningful impact in the community. The organisation offers competitive benefits and a collaborative environment, making it an ideal place for those seeking a rewarding career in customer service.
