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- Tasks: Lead teams in customer service, administration, and training coordination for seamless operations.
- Company: Join a leading business in the built environment sector with a strong national reputation.
- Benefits: Enjoy a pivotal leadership role with opportunities for growth and impactful contributions.
- Why this job: Shape support services, inspire teams, and make a lasting operational impact in a dynamic environment.
- Qualifications: Experience in contact centres, strong people management, and proficiency in finance systems required.
- Other info: Perfect for organised, positive individuals ready to drive improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Customer and Support Services Manager Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager. Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof. Your Role in a Nutshell You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting. What you\’ll be owning: * Team leadership across Customer Service Centre, Administration, and Training Coordination * HR responsibilities including recruitment, training, performance management, and weekly team progression * Supporting contract mobilisation and changes in delivery requirements * Improving working practices and exploring tech-based solutions for process efficiency * Financial oversight: payment processes, PO management, and supplier queries * Preparing reports for senior stakeholders to drive compliance and operational clarity * Day-to-day office management, including handling sensitive and confidential data What You Bring You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions. You’ll also bring: * Contact centre or similar experience with strong people management credentials * Finance and procurement process know-how, including PO and query resolution * Proficiency in Orbit finance systems and MRI Evolution (CAFM) * High-level communication and reporting skills, both written and verbal * Microsoft Office whiz, especially Excel, Word, and PowerPoint * A proactive mindset and ability to shape new working practices Why Join? This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It\’s the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact. Do not hesitate to apply
Customer Service Manager employer: Boden Group
Contact Detail:
Boden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the built environment sector and the specific challenges it faces. Understanding industry trends and customer expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in team leadership and people management. Be ready to share specific examples of how you've motivated teams and improved performance in previous roles.
✨Tip Number 3
Prepare to discuss your familiarity with financial processes and systems like Orbit finance and MRI Evolution. Being able to speak confidently about these tools will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by preparing a brief presentation or report on a relevant topic. This will not only demonstrate your proficiency but also your proactive approach to the role.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, team leadership, and process improvement. Use specific examples that demonstrate your ability to drive high-performance standards and manage multi-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your experience in contact centres and financial oversight. Be sure to mention your proactive mindset and ability to implement tech-based solutions.
Highlight Key Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any improvements in service delivery or efficiency you have implemented, as well as your success in managing teams and driving compliance.
Prepare for Potential Questions: Think about common interview questions related to team leadership, conflict resolution, and process improvement. Prepare concise and relevant examples from your past experiences that showcase your skills and how they relate to the role of Customer Service Manager.
How to prepare for a job interview at Boden Group
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading multiple teams. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any specific achievements that demonstrate your ability to drive high-performance standards.
✨Demonstrate Financial Acumen
Since the role involves financial oversight, brush up on your knowledge of finance and procurement processes. Be ready to discuss your experience with payment processes, PO management, and how you've resolved supplier queries in previous roles.
✨Prepare for KPI Discussions
The job requires regular KPI reporting, so think about how you've used data to drive improvements in service delivery. Prepare to share specific metrics you've tracked and how they influenced operational decisions in your past positions.
✨Emphasise Your Tech Savviness
With a focus on exploring tech-based solutions for process efficiency, be sure to mention your proficiency in relevant systems like Orbit finance and MRI Evolution. Discuss any experience you have with implementing new technologies to improve operations.
