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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth communication and a great experience.
- Company: Join a supportive and dynamic team in Chester.
- Benefits: Earn £18 per hour, mileage reimbursement, and work Monday to Friday.
- Other info: Immediate start available for a long-term temporary role.
- Why this job: Make a real difference by helping customers and managing projects effectively.
- Qualifications: Experience in customer service and strong communication skills required.
Location: Chester
Contract: 4 weeks
Rate: £18 per hour
Hours: Monday to Friday, 8:00am – 4:30pm
Travel: Required (mileage reimbursed)
Start Date: Immediate
The Opportunity
We are currently seeking a Temporary Customer Liaison Officer to join a busy and fast-paced team. This is a field-based role covering the Chester area.
You will act as a key point of contact between customers, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout project delivery.
Key Responsibilities
- Act as the main point of contact for residents and customers
- Handle sensitive situations with professionalism and empathy
- Liaise with site teams, contractors, and internal departments
- Provide clear updates and manage customer expectations
- Maintain accurate records using Microsoft Office systems
- Support the smooth delivery of works by ensuring effective communication
Essential Requirements
- Previous experience in a similar customer-facing or liaison role
- Strong communication skills and ability to manage sensitive situations
- Resilient with confident negotiation abilities
- Proficient in Microsoft Office
- Full UK driving licence and access to a vehicle (mileage reimbursed)
Desirable Skills & Experience
- Experience within a regulated or customer-focused service environment
This is a great opportunity for someone available to start immediately and looking for a long-term temporary role within a supportive and dynamic team.
If you’re interested or know someone suitable, please apply or get in touch as soon as possible.
Customer Liaison Officer in Chester employer: Boden Group
Contact Detail:
Boden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer-facing roles and practice your responses. Think about how you would handle sensitive situations and communicate effectively, as these are key skills for this position.
✨Tip Number 3
Show off your tech skills! Since you'll be using Microsoft Office, make sure you're comfortable with it. Maybe even brush up on any specific tools that could help you manage records and communication more efficiently.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Liaison Officer in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer-facing roles. We want to see how your skills match the key responsibilities listed in the job description.
Showcase Your Communication Skills: Since this role is all about clear communication, don’t forget to demonstrate your strong communication abilities in your written application. Use examples that show how you've handled sensitive situations with professionalism.
Be Concise and Clear: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your suitability for the role quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Boden Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like handling sensitive situations and liaising with various teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication abilities, prepare examples from your past experiences where you've effectively managed customer expectations or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess how you'd handle specific challenges as a Customer Liaison Officer. Think about times when you've dealt with difficult customers or had to negotiate solutions. Having these examples ready will showcase your resilience and problem-solving skills.
✨Demonstrate Your Tech Savvy
As proficiency in Microsoft Office is essential, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used them to maintain records or communicate effectively. This will highlight your ability to adapt to the administrative aspects of the role.