Backlog & Works Administrator Location: Birmingham / Remote – 1 day per week in a B37 office Hours: 40 hours per week Contract: Fixed Term Contract – 3 months, with a strong possibility of extension The Role We are currently recruiting for a Backlog & Works Administrator to join an established Operational Delivery Team on an initial 3-month fixed-term contract, with the possibility of extension. The role will be responsible for the end-to-end administration and coordination of planned and reactive maintenance activities, with a particular focus on managing and reducing the maintenance backlog. You will coordinate engineers, contractors and operational teams to ensure works are scheduled, progressed and completed within agreed timescales, while maintaining accurate records and supporting the wider maintenance operation. Key Responsibilities * Coordinate PPM, reactive, corrective and billable maintenance works * Schedule engineers and external contractors to ensure works are completed efficiently * Monitor outstanding jobs and actively manage the maintenance backlog * Liaise with contractors, engineers and internal operational teams * Obtain and review quotations for works * Raise and manage purchase orders * Track job progress, costs and completion information * Support the billing process and ensure costs are accurately recorded * Maintain accurate records on the CAFM system * Ensure completion certificates, service reports and compliance documentation are received and correctly recorded * Work to agreed SLAs and KPIs * Provide general administrative and coordination support to the Operational Delivery Team About You The ideal candidate will have previous experience in administration, scheduling, planning or coordination, ideally gained within: * Facilities Management * Property Services You will be highly organised, proactive and comfortable managing multiple tasks and priorities simultaneously. Strong communication skills are essential, as the role involves regular interaction with contractors, suppliers, engineers and internal stakeholders. Experience of working to SLAs/KPIs, coordinating contractors or suppliers, and using a CAFM or similar maintenance management system would be highly advantageous. Key Skills & Experience * Previous administration, planning, scheduling or coordination experience * Facilities Management, maintenance or engineering experience desirable * Strong organisational and time-management skills * Confident communicating with contractors and suppliers * Experience managing multiple jobs/work orders What's on Offer * 3-month fixed-term contract * Hybrid working – 1 day per week in a Birmingham B37 office
Backlog & Works Administrator in Birmingham employer: Boden Group
As an Operations Manager in London, you will be part of a leading Facilities Management provider renowned for its commitment to operational excellence and employee development. The company fosters a collaborative work culture that values innovation and technical expertise, offering competitive salaries, car allowances, and paid overtime, alongside structured career progression opportunities including specialised training. Join a dynamic team where your leadership skills will thrive in a prestigious, mission-critical environment, ensuring both personal and professional growth.
