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- Tasks: Lead and manage hard and soft facilities management services at a high-profile attraction.
- Company: Join a trusted FM provider that values innovation and professional growth.
- Benefits: Competitive salary, car allowance, bonus, and comprehensive benefits.
- Other info: Dynamic role with opportunities for continuous improvement and sustainability initiatives.
- Why this job: Make a real impact while overseeing a flagship site in a vibrant environment.
- Qualifications: Experience in facilities management with strong financial and leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Account Manager – Facilities Management (Hard & Soft Services) Location: West Midlands Salary: Competitive + Car Allowance + Bonus + Benefits We’re seeking an experienced Account Manager to oversee a prestigious, high-profile visitor attraction in the West Midlands. This role offers full P&L responsibility and the opportunity to lead both hard and soft FM services within a vibrant, customer-focused environment. As the key client interface, you’ll ensure exceptional service delivery across all building, maintenance, and support functions — while driving performance, innovation, and commercial success. Key Responsibilities: * Oversee the delivery of both hard and soft FM services, ensuring full contractual and statutory compliance * Manage budgets and P&L, driving cost efficiency and value for money * Lead and develop on-site teams, fostering a culture of service excellence and safety * Build strong client relationships, acting as the main point of contact for all operational and commercial matters * Manage subcontractor performance and ensure service quality through KPIs and SLAs * Identify opportunities for continuous improvement and sustainability initiatives About You: * Proven experience in Facilities Management (client or service provider side) * Strong background in managing hard and soft services within a complex, public-facing environment * Excellent financial acumen with full P&L responsibility * Confident communicator with strong leadership and stakeholder management skills * A proactive problem-solver who thrives in fast-paced, dynamic settings What’s on Offer: A fantastic opportunity to manage a flagship site with a trusted FM provider that values autonomy, innovation, and professional growth
Account Manager- TFM employer: Boden Group
Contact Detail:
Boden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager- TFM
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing hard and soft services makes you the perfect fit for the role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager- TFM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in Facilities Management, especially in both hard and soft services, to show us you’re the right fit for this role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this position and how your experience aligns with our needs. Don’t forget to mention your financial acumen and leadership skills!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage P&L and drive performance. We love seeing quantifiable results, so if you’ve improved efficiency or client satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Boden Group
✨Know Your FM Services
Make sure you brush up on both hard and soft facilities management services. Be ready to discuss how you've successfully managed these in the past, especially in a public-facing environment. This will show your potential employer that you understand the nuances of the role.
✨Showcase Your Financial Savvy
Since this role involves full P&L responsibility, be prepared to talk about your experience with budgets and financial management. Bring examples of how you've driven cost efficiency and value for money in previous roles to demonstrate your financial acumen.
✨Demonstrate Leadership Skills
As an Account Manager, you'll need to lead on-site teams effectively. Think of specific instances where you've fostered a culture of service excellence and safety. Highlight your leadership style and how it has positively impacted team performance.
✨Build Client Relationships
This position requires strong client interaction, so be ready to discuss how you've built and maintained relationships in the past. Share examples of how you've acted as a key point of contact and resolved any operational or commercial issues to ensure exceptional service delivery.